Ministry Of Social Development Cover Letter
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Customer Service Representative Cover Letter At Ministry of Social Development


With many years in Banking and Customer ServiceI am seeking new roles within the Customer Service sector. Ambitious and focusedI pride myself on providing excellent service to customers and ensuring their needs are met. One of my strengths is patiencewhether teaching customers or colleagues or resolving problems professionally. Adaptablereliableand hardworkingI am keen to contribute my skills to a Customer Service team that allows for further professional development. Customer Service RepresentativeKaihāpai Moni OrangaChristchurch Contact Centre at Ministry of Social DevelopmentCanterbury Mō tēnei tūranga mahi | About this role Work and Income - Ministry of Social Development PermanentFull time 37.55 hours per week. Starting Salary: $60707 with annual progression. We are a high energywhanau focusedand supportive team working together to uplift and provide mana enhancing assistance to clients over the phone. What you'll be doing | He aha tāu e mahi ana You'll be the first point of contact for our clients and provide primarily inbound phone-based support to a range of people with various backgroundsages and situations providing them with assistancetools and support to access our services. As a CSRyou'll be at the forefront of peoples' lives - often during challenging times. This means you'll need to be able to lead calls with empathy and understanding to help callers navigate and resolve often complex situations and queries. You'll be responsible and involved in making important decisions to ensure that people are given the right support. It's important that we have the right CSRs who understand that the calls we receive can be difficult. You'll be working with callers who are asking for help with basic needs - and sometimes there may be situations where we cannot grant the request. Howeverour aim is to ensure that every client feelsrespectedlistened to and understood and we will work with them to find alternative solutions. Our training approach will enhance your existing skills to confidently problem solve caller's needs. What you do will make a difference in our communities. What you'll need to succeed | Ko ngā mea ka hiahiatia e koe kia angitū You enjoy quality conversations and are able to understand and show empathy to our people's complex needsusing effective communication and questioning techniques Be resilientadaptable with strong fortitude. Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients. An ability to adapt to new technology and learn new skills as you will be operating systems that are new to you. An eagerness to learn and an awareness of what is needed for self-improvement and development You work efficientlyaccurately and make goodsound decisions. Hear from some of our CSR's: https://www.youtube.com/watch?v=QXB3AOrQHkg What's in it for you l Nōu te rourou Annual pay progression every October $400 Vision care subsidy service towards your costs of eye testsglassesand contact lenses Accident insurance coverage for MSD staff Capability development framework to support your career aspirations with us Staff discount on Southern Cross Health Insurance Lots of practical wellbeing supportlike Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose. Our current operating hours are: You'll be rostered for 37 hours and 55 minutes per week over 5 days between the following: ⦁ Monday - Saturdays between 6:30am – 10:00pm ⦁ Our standard daily operating hours are between 7am and 6.15pm Monday-Friday and Saturday 7.30am – 1:30pm. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance. As emergency events happen across NZwe have a key role in the national response to our communities. We do expect flexibility to pitch in when neededso you'll need to be able to adapt to new circumstances as they arise. How to apply: What's next? | He aha e whai ake nei Make sure your CV is up to dateso we can get an idea about your skills and experience. In replace of a cover letteryou'll be prompted to answer three questions as part of your application. Please take some time to answer these as these will be used in shortlisting: At work and income great customer service is important to us. Please tell us what makes a great customer service representative and provide us with an example of a time you provided great customer service.
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