Provide customers with expert guidance on deployment
operational best practices
and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations
collaborating with Support
Product Management
and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform. Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level
with a focus on increasing adoption
ensuring retention
and fostering satisfaction. Help customers develop Success Plans
outlining critical goals and key performance indicators
and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally. Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently. Advocate for customer needs across various departments (product management
support
...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively. Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization. Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers
Technology partners
...) What you’ll bring 3+ years of experience in technical customer facing roles
for example: Technical Account Manager
Professional Services
Solutions Engineering
Technical Support
Customer Success Engineer. Strong understanding of cloud services
architectures
and security best practices
with CSP level certifications (e.g.
Certified Solutions Architect
Certified DevOps Engineer) preferred. Familiarity with container technologies (Docker
Kubernetes) and the security considerations associated with them. Strong problem-solving skills
with the ability to troubleshoot complex technical issues and drive resolution. Proven track record of building and maintaining relationships with enterprise clients
driving customer success
and exceeding performance targets. Excellent communication and interpersonal skills
with the ability to effectively engage with stakeholders at all levels of an organization.