Established partnerships with external agencies to deliver tailored support
Provided compassionate support to single person cohorts couples and families with a focus on unique needs
Handled feedback from stakeholders including complaints and compliments
Managed risk
Reviewed and updated Policies
Managed daily phone calls handling inquiries and messages
Demonstrated professionalism in responding to emails
Maintained accuracy and confidentiality by updating databases with sensitive client and financial information
Ensured prompt resolution of voicemail messages by regularly reviewing and addressing them
person centred
empathetic
sign posting being aware of services in the borough
assessing safeguarding threshold
unbiased whilst balancing support needs of those accessing and needs of residents coming to solutions to suit all and actioning these
investigated staff misconduct