Whānau Āwhina Plunket Cover Letter

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Call Centre Administrator At Whānau Āwhina Plunket Cover Letter

Call Centre Administrator Cover Letter At Whānau Āwhina Plunket

Whānau Āwhina Plunket

Christchurch

Posted 3d ago Start your career with us! Join us to be the first point of contact introducing and connecting whānau with our nurses and wider Plunket services. We’re seeking the support of an full time Administrator (38 hours a week) to join our team on a permanent full time basis in Addington. This is Mon - Fri
8.30am - 4.30pm role. Te Whiwhinga mahi | The opportunity Our administrators receive the referrals from midwives and other lead maternity carers then contact whānau to congratulate them on their new arrival and arrange their initial visits with our registered nurses. You will answer queries from the public via our 0800 number about our services and rescheduling appointments. In addition to the phone based mahi
this position also involves an element of data entry and database management to ensure both our clients and staff know where they are going
who they are meeting and what to expect. Working across the South Island will require you to have a good general geographical understanding or be a map whizz! The salary band for this role is between $51
376 ($26 per hour) - $58
114 ($29.41) depending on experience. He kōrero mōu | About you As a critical part of our front-line team
being able to quickly build rapport and gain trust will be key to your success
ensuring each interaction with our whānau is a good one
you will also be confident working autonomously
at pace and meeting targets and service level agreements. Working in a medical administration role requires a high level of sensitivity
ability to prioriotise and maintain confidentiality. This is a inbound/outbound phone-based position
so an excellent phone manner and accurate data entry skills are key. This role supports with the upkeep of our vehicle fleet (e.g. dropping cars for servicing) and coordinating resources for clinical staff
so we require all applicants to have a full NZ driver licence along with a no job is too small attitude. Prior experience working in an call centre environment would be advantageous
alongside a hunger to play a key part in our pro-equity journey to ensure our communities thrive. If you have just starterd your career and have the desire to grow and learn Apply today! This role supports with the upkeep of our vehicle fleet (e.g. dropping cars for servicing) so we require all applicants to have a full NZ driver licence along with a no job is too small attitude. We expect and encourage all Plunket people to live our values; kia māia – to be courageous
kia Māhaki – to be humble
kia manaaki – to care and kia tūhono – to stand in relationship. Ngā āhuatanga kei a mātou - What we offer If you're seeking to work for an organisation that values improving society
join us at Whānau Āwhina Plunket. In line with our values
we believe in caring for our people
to support your wellbeing and ongoing professional growth we offer: full time working week of 38 hours wellbeing schemes such as a Wellbeing day: use one of your sick leave days to proactively look after yourself a generous parental leave scheme to support growing whanau various retail discounts Me pēhea te tuku tono | How to apply All applications must be submitted online via our website. For specific queries
please reach out to Caroline Gieseg at Caroline.Gieseg@plunket.org.nz - we will not accept applications via email. Applications close: 5 May 2024. Please note
we will be reviewing applications as they are received. If we find a suitable candidate
we may close this advert ahead of the closing date
so apply today! - Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi
tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga
partnership
active protection
equity and options in our mahi/work to ensure healthy tamariki
confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do
nau mai
haere mai.I love helping people weather that is the customer or staff. I bring with me a strong team player history and a pragmatic style. An example of this is when in banking I was mentoring a team member
and she was having an issue with a particular customer when he came in to pay his bill. When I was serving on the counter beside this team member when a customer came in and started to get angry. I thanked him initially for coming to see me and giving me the chance to resolve the issues. (The customer did not know how to react) Then I reiterated the issues and dealt with each issue one by one. This calmed the customer down straight away and
at the end of our conversation he thanked me for helping him. After the customer had left the teller came to me and liked how I managed the issue. The teller tried it herself and got impressive results immediately. I think this is a good example of my Strong communication and rapport building skills. When in banking I worked in a few areas from on the counter taking care of the customers immediate needs or taking them into the banking room where I provided more tailored solutions to their needs or referring them to a specialist when needed. This is also a fitting example of my strong organisational skills
being able to take the initiative and a can-do attitude. When I am not working you can find me volunteering in the Christchurch Hospital Volunteer shop or in the past guiding people around the hospital where my great customer service and good sense of humour help many people. This is an example of my passion for helping people. I have just completed the St Johns First Aid Certificate Level 2 and more recently the St Johns Metal Health Certificate. All the above are particularly important skills and transferable to this role. With years of working with multiple computer systems in banking and having completed New Zealand Certificate in Business (Accounting Support Services) (Level 4). I am Confident in learning new digital platforms.

By Angela Cummings


[Your Name] [Your Address] [City, State ZIP Code] [Your Email] [Date] Caroline Gieseg Whānau Āwhina Plunket [Company Address] [City, State ZIP Code] Dear Caroline Gieseg, I am writing to express my interest in the position of Call Centre Administrator at Whānau Āwhina Plunket, as advertised on [job search website/newspaper name]. With my strong background in customer service and administration, I am confident that I can make a valuable contribution to your team and contribute to the important work you do for our communities. As a highly motivated and experienced professional, I am excited about the opportunity to join your organization and be the first point of contact for whānau, introducing and connecting them with your nurses and wider Plunket services. I am particularly drawn to the role because of the positive impact it has on the lives of families and the opportunity to be a part of your pro-equity journey. Having worked in various customer service roles, I have developed exceptional communication and rapport building skills which will be essential in quickly building trust and ensuring each interaction with our whānau is a positive one. My experience in a fast-paced environment has also allowed me to work autonomously, meet targets and handle a high volume of inbound and outbound calls efficiently. Moreover, my experience in a medical administration role has honed my ability to prioritize tasks, maintain confidentiality, and handle sensitive information with professionalism and sensitivity. I am also confident in my data entry skills and have a keen eye for accuracy, which will be beneficial in maintaining the database and ensuring clients and staff are well-informed about their appointments. What I find most appealing about this position is the opportunity to work across the South Island and utilize my strong geographical understanding, or as you say, my "map whizz" skills. I am also excited about the opportunity to support with the upkeep of your vehicle fleet and coordinate resources for clinical staff, as I have a full NZ driver's license and a "no job is too small" attitude. Moreover, I am drawn to the values of your organization, particularly the emphasis on caring for people and supporting their wellbeing and ongoing professional growth. As someone who is passionate about helping others, I am committed to living these values and making a positive impact in the lives of those I interact with. In terms of my skills and qualifications, I have completed the New Zealand Certificate in Business (Accounting Support Services) (Level 4), which has equipped me with a strong understanding of various computer systems and the ability to learn new digital platforms quickly. I am also a certified St. John's First Aid level 2 and Mental Health First Aid provider, which demonstrates my commitment to continuous learning and development. In my previous role in banking, I have had the opportunity to mentor and train team members, and I take great pride in seeing them succeed. I am confident that my strong team-player history, pragmatic style, and can-do attitude will enable me to make valuable contributions to your team and support your organization's goals. Outside of work, I enjoy volunteering at the Christchurch Hospital and using my customer service skills to help people in need. I have also completed various volunteering courses, including the St. John's First Aid and Mental Health First Aid, which have further enhanced my skills and ability to contribute to your organization. I am excited about the opportunity to join your team and contribute to the important work you do for our communities. I am confident that my skills, experience, and passion for helping others make me a strong fit for the Call Centre Administrator role. I would welcome the opportunity to further discuss my qualifications and suitability for the position. Thank you for considering my application. I look forward to the possibility of joining your team at Whānau Āwhina Plunket and making a positive impact in the lives of our whānau. Sincerely, [Your Name]
PlunketLine Clinical Leader At Whānau Āwhina Plunket Cover Letter

PlunketLine Clinical Leader Cover Letter At Whānau Āwhina Plunket

Whānau Āwhina Plunket

worked alongside many new staff members and students and have been able to support and mentor during their time here
I am able to engage with both families and staff in a friendly professional manner
I have strong verbal and written communication skills
am very organised
have great time management skills am a friendly and positive person

By Lynaire Tuapawa


Dear Linda Wallace, Greetings! I am writing this letter to express my sincere appreciation for the opportunity to apply for the position of PlunketLine Clinical Leader at Whānau Āwhina Plunket. My name is Lynaire Tuapawa and I am thrilled to be considered for this role. I was immediately drawn to this position as it perfectly aligns with my passion for supporting and empowering families, especially during their most vulnerable moments. The values and goals of Whānau Āwhina Plunket deeply resonate with me, and I am excited at the prospect of contributing to the organization's mission of improving the health and well-being of children and families in New Zealand. I have had the pleasure of working alongside many new staff members and students during my time at my previous workplace. It has been a fulfilling experience to be able to support and mentor them, and see them grow both personally and professionally. This has not only enhanced my leadership skills but has also taught me the importance of creating a positive and inclusive work culture. I strongly believe that my mentoring skills, combined with my passion for helping others, will make me an asset to the team at Whānau Āwhina Plunket. One of the things I admire about Whānau Āwhina Plunket is its commitment to providing quality care to families from diverse backgrounds. As a Clinical Leader, I understand the importance of being able to engage with both families and staff in a friendly and professional manner. I am confident in my ability to build strong relationships with families, while also effectively collaborating with my colleagues to ensure the best possible outcomes for our clients. In addition to my experience in mentoring and engaging with families, I also possess strong verbal and written communication skills. This has been evident in my previous roles, where I have been responsible for communicating with families, healthcare professionals, and other stakeholders. I am also highly organized, with excellent time management skills. These qualities have enabled me to successfully manage a busy caseload and ensure that all tasks are completed efficiently and on time. I am impressed by the company's commitment to ongoing professional development, and I am eager to further enhance my skills through the various training and development opportunities offered by Whānau Āwhina Plunket. I am a firm believer in continuous learning and am always looking for ways to improve and grow in my role. I am confident that I will be able to contribute to the organization's goals and objectives through my positive attitude and willingness to learn. Lastly, I would like to mention that I am a friendly and positive person, and I believe in creating a supportive and collaborative work environment. I am a team player and am always willing to lend a helping hand to my colleagues. I am excited at the prospect of joining such a dynamic and passionate team at Whānau Āwhina Plunket and making a positive impact in the lives of our clients. In conclusion, I am grateful for the opportunity to apply for the PlunketLine Clinical Leader position at Whānau Āwhina Plunket. I am confident that my skills, experience, and passion make me a perfect fit for the role, and I am eager to contribute my skills and knowledge to the organization. Thank you for considering my application, and I look forward to the opportunity to discuss my qualifications further. Sincerely, Lynaire Tuapawa