ent verbal
written and analytical skills Computer skills – MS Office Typing Skills Professional phone etiquette Ability to multitask. Ability to react well under pressure and treats others with respect Identifies and resolves problems in a timely manner Prioritizes and plans work activities Focuses on solving conflicts and listening to others without interrupting Is consistently at work and on time Work efficiently and effectively
both independently and as a team to ensure exceeding call center’s standards Balances team and individual responsibilities and helps build a positive team spirit Adapts and able to deal with frequent changes in the work environment Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner