Knowledge of administrative procedures and systems
the majority of which are non-routine.
Customer service experience
Experience of working in an Administrative role with a proven track record of problem solving
Good Organisational skills
Able to use own initiative and deal with the unpredictable
Able to work under pressure and to multi-task
Able to work to tight deadlines
Good understanding of the Data Protection Act and how it applies to staff records and information
understand confidentiality and apply the principles in everyday working practice
ability to demonstrate an understanding of equality and diversity
Experience of working in a busy environment
Experience of working in Healthcare
Experience of electronic roster type systems
Understanding the principles of effective rostering
Working knowledge of ESR. Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisational skills and ability to multitask
Good time management skills
Understand the need for a high standard of integrity
professionalism and confidentiality
Aptitude for working with figures to a high degree of accuracy and speed
Use of Microsoft office package including word
excel and outlook;
Problem solving and decision making
Ability to deal professionally with enquiries from staff
Work effectively and flexibly as part of a team
Confident in dealing with people at all levels
flexible approach to work
Willingness to learn and commitment to continuous improvement/self-development
Willing to undertake any training to enhance working practice
Good inter-personal and communication skills.
Good organisational skills
Ability to travel to multiple sites