Toast is driven by building the restaurant platform that helps restaurants adapt
take control
and get back to what they do best: building the businesses they love. As the Product Manager for Toast Web you’ll work closely with a Design lead
Engineering lead
and a team of dedicated engineers to make the customer experience of Toast consistent across products and experiences. We operate like a small startup with high ambitions and a focus on experimentation
testing
and iteration before scaling our work across Toast. Our focus is on finding ways to make it easier for our customers to get their work done and easier for our designers and developers to deliver. You are obsessed about customers and how they work. You wake up thinking about how to enable our customers to find what they need on the first try. You understand customer mental models of how they engage with software (search
navigation)
and know how to ensure that there is quality and consistency in their overall experience (design system) while still leaving room for flexibility for each individual product team. You love solving complex problems
looking across experiences
and scaling simplicity for customers and for internal teams. You are grounded in user feedback
cross-functional partnership
and can translate customer and user needs and product vision into world-class experiences that work at scale. You have a proven track record of building and shipping user-facing experiences that include elements of search and how users navigate across products. You understand the power of AI
how design systems work
and how to measure and evaluate the success of cross-cutting experiences like search. In addition
as part of the team driving consistency and quality of our overall customer experience
you partner with other teams creating platform functionalities to ensure they can be used by all teams. About this roll* (Responsibilities): Own and drive the roadmap for search and navigation
helping to figure out how we can deliver a consistent
high quality customer experience across products and lines of business Work closely with designers and developers to concept
prototype
ship
measure
and improve things like search and how customers find new Toast products Work with the design and front-end dev communities to continuously improve the design system
and measure its impact on team productivity and experience quality. Define and implement the education and governance model for our design system Research and get to know customers (internal and external) directly Champion customer needs internally by building strong relationships horizontally and vertically within Toast Do you have the right ingredients*? (Requirements) Experience as a principal product manager
including working on search and design systems Experience working on developing and launching products with cross-functional constraints
not just technical constraints A proven track record of working collaboratively and effectively with cross-functional teams Passion for and knowledge of the role design systems play for R&D teams Entrepreneurial mindset and ability to create a compelling product vision Take ownership of an existing product
and figuring out how to improve and iterate on it including setting
measuring
and optimizing the right metrics