Thrive Market Cover Letter
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Member Services Specialist Cover Letter At Thrive Market
Thrive Market
Remote
Thrive Market logo Member Services Specialist Los Angeles or RemoteMember Services – Member Services - Hourly /Non-Exempt /Remote ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online
membership-based market
we deliver the highest quality healthy
and sustainable products at member-only prices
while matching every paid membership with a free one for someone in need. Every day
we leverage innovative technology and member-first thinking to help our over 1
600
000+ members find better products
support better brands
and build a better world in the process. We are also a Certified B Corporation
a Public Benefit Corporation
and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. THE ROLE We are looking for Member Services Specialists to help our members lead healthier lives by addressing their questions
needs
and concerns. This includes assisting with order questions and issues
troubleshooting technical problems
making retention offers
processing membership cancellation requests
website navigation
recommending products for specific diets
and more. To excel in this role
you'll need a strong passion for delivering exceptional customer experiences and helping members get the most out of their Thrive Market membership. If you believe in our mission and thrive in a fast-paced
creative environment
we’d love to hear from you. Compensation starts at $18 per hour. We are hiring remote team members for full-time positions. We offer shifts from Monday to Friday or Tuesday to Saturday
with start times ranging every 30 minutes from 6:00 AM to 8:30 AM PST. Your specific schedule will be discussed during the interview process. Once your shift is assigned
you can expect to work that schedule for 8 months to 1 year before any potential changes. Onboarding for this role will take 4 weeks and is conducted remotely. RESPONSIBILITIES AND JOB FUNCTIONS Provide excellent customer support via chat
phone
text
and email channels. Expect to handle inbound phone calls for 4-6 hours per day
with the remaining time split across other channels. Address member questions and concerns
such as shipping inquiries
damaged orders
troubleshooting the website/app
updating account information
handling cancellation requests
and more. Educate shoppers on the benefits of Thrive Market membership
highlighting features
perks
and benefits that align with their needs to encourage membership retention. Become a subject matter expert on our growing catalog of products and supported dietary values to identify cross-sell opportunities and improve average order value (AOV). Collect and record customer insights through our CRM platform
providing valuable data to organizational stakeholders. This may involve escalating issues to specific leaders via Slack when necessary. Stay informed on department updates by reading Slack communications and attending team meetings and trainings. Engage in 1:1 conversations with your team lead to review performance
discuss best practices
and receive guidance on handling specific situations. Be comfortable working at a desk with a laptop
keyboard
mouse
monitor
and headset. Adhere to your schedule by taking breaks and lunches at designated times QUALIFICATIONS You are passionate about health and wellness and believe in Thrive Market's mission. You possess excellent written and verbal communication skills and can engage effectively with members. You are comfortable assisting members across all channels for an 8-hour workday. You are proficient in Google Apps (Calendar
Mail
etc.) and have experience using Customer Relationship Management (CRM) tools. Call center experience is helpful
but not required Great listener who can recognize customer cues and provide the appropriate solution. Ability to distinguish between minor and major issues and respond accordingly. Creative and analytical problem solver who thinks critically to resolve challenges. Receptive to feedback and quick to implement suggestions for improvement. Strong ability to self-manage productivity and self-assess performance to stay on track. Demonstrates genuine care for Thrive Market members and is dedicated to ensuring a positive customer support experience
By Chatnee Myrick
[Your Address]
[City, State, Zip]
[Email Address]
[Phone Number]
[Date]
HR Manager
Thrive Market
[Company Address]
[City, State, Zip]
Dear HR Manager,
I am writing to express my enthusiasm for the Member Services Specialist position at Thrive Market. As a passionate advocate for health and wellness, I deeply admire Thrive Market's mission to make healthy living accessible and affordable for everyone. The opportunity to assist over 1.6 million members in navigating your extensive catalog of sustainable products aligns perfectly with my commitment to customer care and community support.
I possess strong communication skills, enabling me to engage effectively with members across various channels, including chat, phone, text, and email. My experience in customer support has equipped me with the necessary skills to address inquiries, troubleshoot issues, and promote membership retention. I am particularly adept at recognizing customer cues, ensuring that I provide tailored solutions that enhance the Thrive Market experience.
My proficiency in Google Apps and CRM tools enables me to efficiently manage member interactions and track valuable insights, contributing to continuous improvement in service quality. I thrive in fast-paced environments, embrace feedback with open arms, and am dedicated to self-management and productivity.
Joining Thrive Market as a Member Services Specialist represents more than just a job for me; it is an opportunity to be part of a movement that transforms lives. I am excited about the possibility of contributing to your team and supporting members in leading healthier lives.
Thank you for considering my application. I look forward to discussing how I can add value to Thrive Market.
Warmest regards,
Chatnee Myrick
Site Merchandising Manager Cover Letter At Thrive Market
Thrive Market
By Kristi Hardison
Dear Hiring Manager,
I am writing to apply for the Site Merchandising Manager position at Thrive Market.
I am excited about this opportunity because I am passionate about healthy eating and cooking, and I love the mission of Thrive Market to make healthy living easy and affordable for everyone. In my previous role as a Merchandiser at a natural grocery store, I developed a strong sense of how to merchandise products to appeal to customers and drive sales. I am confident that I can use my skills and experience to help grow the Thrive Market brand.
In addition to my merchandising experience, I have a strong background in project management and excel at coordinating multiple projects simultaneously. I am also a highly organized self-starter who is always looking for ways to improve efficiency. I am confident that I would be a valuable asset on the Thrive Market team.
Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Kristi Hardison