Career Objective/Personal Profile With many years in Banking and Customer Service
I am seeking new roles within the Customer Service sector. Ambitious and focused
I pride myself on providing excellent service to customers and ensuring their needs are met. One of my strengths is patience
whether teaching customers or colleagues or resolving problems professionally. Adaptable
reliable
and hardworking
I am keen to contribute my skills to a Customer Service team that allows for further professional development.We have an exciting opportunity for a Lump Sum Claims Specialist to join the team to assess and manage Life
Terminal Illness
Trauma
and Redundancy claims. You will be doing this by providing excellent customer service to our customers and operational support to the Team Manager along with assisting in any shared Claims team tasks. The core hours of operation for our claims team are Monday – Friday 8:30am – 5 pm. We can provide flexibility in our work hours
whilst still meeting the needs of our customers and being available during these core hours. The role: Assess entitlements to life
trauma
terminal illness
accident recovery and redundancy benefits. This includes analysis of claim documentation from insured
medical practitioners and employers along with calculation of benefits. Answer detailed and sensitive enquiries from clients and external service providers. Provide recommendations to the Manager
Claims (Northern) regarding declinature. Provide requested information by understanding and respecting customers’ requirements. Develop and clearly communicate appropriate responses. Meet obligations and service criteria. Look for ways to improve the service provided. Work with internal stakeholders in supporting claims end to end processes Regularly review existing processes and identifying opportunities for improvements on a constant basis Ensuring all Reinsurance Recoveries are requested from our Reinsurance partners and followed-up as appropriate. What we are looking for: NCEA Level 3 in English and Maths is desirable Life Insurance and product knowledge. Knowledge from previous employment and on job training Medical knowledge or training desirable Previous Life Insurance experience High standard of accuracy Team player Ability to work under pressure Ability to work to deadlines What we can offer you: Free life
salary continuance and trauma insurance cover Discounts on Asteron Life & Vero Insurance Flexible leave of up to four days per year in addition to annual leave Positive
inclusive team environment where we welcome individuality and celebrate diversity Flexible work arrangements embracing a healthy work/life balance $250 annually for gym membership or hobbies Ongoing learning and development opportunities We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster
simpler and better outcomes for our customers and corporate partners. Our commitment to strong
supportive partnerships extends to our people as well
and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference
you’ll see the meaningful impact you can make for our customers and communities
while watching your own career shine too. If you have what we are looking for
we look forward to hearing from you! Please apply online today. Report this job advert