Managed a caseload of up to 20 participants at a time with active case documentation through ETO ● Adhered to Massachusetts Executive Office of Housing and Livable Communities contractual requirements ● Conducted detailed assessments and one on one mobility coaching toward upward economic mobility ● Oversaw the operation of the scattered sites team and provide direct administrative and technical support ● Providing advocacy
consumer education
resource assistance
and crisis management to prevent housing disruption ● Oversaw the operations of the daily participant census log
staff scheduling assignment
and biweekly payroll ● Facilitated unit inspections and assisted in the maintenance of property units