MA degree
5+ years of administrative support experience in post-secondary environment
active listening skills
outstanding written and verbal communication skills with the proven ability to adapt communication style to suit the situation and audience
strong attention to detail
ability to follow formal business practices
professional and positive demeanor
genuine customer service orientation
ability to multi-task
advanced document and time management skills
strong proofreading skills
proven ability to accurately summarize complex information and disseminate to others in a timely manner
proven ability to maintain confidentiality and treat sensitive information with discretion
strong critical thinking and analytical problem-solving skills
familiarity with Western policies and guidelines
familiarity with applications used by Western including Outlook and OWL
strong proficiency in Microsoft Office Suite with the ability to quickly learn new software programs
proven ability to prepare communications and reports and perform data entry