Responsible for all operational aspects of an exceptional sales team of over 45 consultants ($45M+ in sales) including
P&L
sales and customer service performance
recruiting
NPS
Customer Service
HR processes. Increased revenue by implementing a successful and disciplined sales cycle process along with ongoing team lead incentives and product focused training (achieved 22% growth sales revenue in 2018 FY; on track to achieve 30% sales in 2019 FY growth pre- COVID-19). Coached and mentored over 15 team members into successful leadership positions in the sales
customer care
learning and development
and the product and procurement teams. Owned the operational and reservation B2B relationship with over 35 international Destination Management Companies. Senior Leadership conduit between the sales team and the IT department during CRM development and improvement periods.