PROFESSIONAL SUMMARYHaving 15 years of customer service experience within dynamic
fast-paced industry environments. I have gained excellent interpersonalskills supporting positive professional relationships for recurringbusiness and guaranteed customer satisfaction. Motivated to improveservice to achieve overall company success. Responsible and dedicatedAssistant manager with proven multitasking and organisational skills
confident working within a team or independently. Always enthusiasticto learn and undertake new challenges. Flexible
reliable and possessexcellent time keeping skills
work well under pressure and adhere todeadlines . I'm friendly
fun
a great listener with a caring nature.WORK HISTORYAssistant Manager
02/2008 to CurrentMarston's - Chorley
LancashireSalon Owner
05/1994 to 03/2008Grange & Nicholson - Oldham
Greater ManchesterCONTACTAddress: 50 Dallington Avenue
Leyland
lancashire PR255AGPhone: 07775772303Email: janinegrange@hotmail.co.ukSKILLSJANINE GRANGEAddress customer issues calmly and professionally
delivering quick
successful resolutions.•Train staff on best practices to achieve optimal productivity.•Create appealing displays to motivate impulse purchases and improvesales.•Maintain pub appearance
including organisation
pub layout and POSdisplays.•Strengthen operational efficiencies through improved reporting andstock management.•Build customer relationships with professional sales approach.•Initiate stock control measures to manage and replenish stock andmeet customer demands.•Oversee daily operations of pub
including supply restocking
cash-handling
assisting team and customers.•Establish positive customer relationships
enhancing loyalty andreturning custom.•Full responsibility of the business in Managers absence.•Supported business in generating customer relations feedback forimprovements.•Carefully managed and recorded cash and credit transactions
diminishing financial discrepancies.•Outstanding customer service•Verbal Commun