Priyanka Mishra Phone: 0406932958 Email: priyanka.mishra@health.qld.gov.au Profile Dynamic and highly skilled Program Manager with a clinical foundation and extensive experience within complex healthcare institutions
including Primary Health Network (PHN)
public
and private healthcare domains. Proven track record of successfully executing significant programs and initiatives
including the introduction of innovative care models
clinical enhancements
system integrations
and proficiently managing organizational change. Objective To lead innovative healthcare initiatives
drawing upon my expertise in program management
clinical background
and substantial experience in virtual healthcare. Committed to advancing accessibility and quality of care
I aim to provide strategic leadership
advising senior executives
and actively participating in impactful initiatives that shape the future of healthcare. WORK EXPERIENCE 08/2023 – Present Principal Advisor Virtual Health
Gold Coast Health • Shifted focus to Virtual Health
transitioning from operational responsibilities to influencing strategy. • Provide authoritative and timely guidance to Transformation Advisory Directors
executives
and senior leaders. • Actively engage external agencies and stakeholders in transformation initiatives
supporting changes in clinical
digital
and operational service delivery models. • Currently involved in supporting the expansion of the Virtual Inpatient model to increase inpatient bed capacity. 11/2021 - 07/2023 09/2016 - 12/2017 Maternity Leave 02/2015- 10/2021 Telehealth Program Manager
Gold Coast Health Achievements: • Advised senior leaders on Virtual Healthcare models
optimizing workflow for outpatient departments and community services. • Co-led the COVID telehealth response team
managing increased demand and achieving over 500% growth in video consultations. • Developed executive briefs
submissions
and presentations on transformation and service redesign. • Collaborated with stakeholders to implement innovative service transformation and redesign initiatives. • Led problem-solving and solution design for effective patient outcomes
evaluating digital applications
clinical processes
and operational workflows. 02/2019 – 07/2019 Clinical Access Officer
Mater Health Achievement: • Led and implemented statewide CPC referral guidelines
increasing compliance from 36% to 67%. • Enhanced internal referral forms to align with CPC
improving communication for referring clinicians. • Maintained and updated the Online referral page to adhere to statewide guidelines. 02/2012 – 01/2015 Clinical Project Officer/eHealth Officer/Telehealth Officer
Greater Metro South Brisbane Medicare Local (now known as Brisbane South Primary Health Network) Achievement: • Held various positions contributing to concurrent projects and economic evaluations. • Actively contributed to the National eHealth Initiative as an eHealth Officer. • Successfully implemented and evaluated the nation's Telehealth support program in more than 100 General Practices and Residential Aged Care Facilities. EDUCATION Currently enrolled in Diploma of Leadership and Management 2009 - 2010 Master of Health Service Management
Griffith University GPA 6.25 (Scale 1-7
with 7 the highest) 2010- 2011 Graduate Diploma of Public Health
Griffith University GPA 6.25 (Scale 1-7
with 7 the highest) 1998 - 2004 Bachelor of Homeopathic Medicine and Surgery
Maharashtra University of Health and Science KEY SKILLS Leadership and Teamwork
Communication and Negotiation
Agile Project Management
Change Management
Strategy and Planning
Stakeholder Management
Digital Transformation
Virtual Health
Clinical Redesign
Quality Improvement
Healthcare Management
Research Analysis
and Clinical Process Knowledge. ADDITIONAL SKILLS Microsoft Office package: Word
Excel
PowerPoint
Publisher
Visio
One Note. Statistical operation: SPSS (Basic)