skilled and motivated IT Support professional to join our team. As an IT Support
you will be responsible for providing technical assistance and support to our employees
ensuring smooth operation of computer systems and networks. Duties: - Troubleshoot software and hardware issues
including desktops
laptops
printers
and peripherals - Install
configure
and maintain operating systems (Windows
Linux) and software applications - Set up and maintain local area networks (LAN) and network devices - Provide desktop support to end-users
assisting with software installations
account setups
and troubleshooting - Respond to help desk tickets in a timely manner and resolve technical issues - Assist with the setup and maintenance of virtual private networks (VPN) - Collaborate with team members to identify and implement IT solutions - Document technical procedures and create user guides Qualifications: - Proven experience in IT support or related field - Strong knowledge of software troubleshooting tools such as Remedy or similar ticketing systems - Familiarity with operating systems (Windows
Linux) and software applications - Understanding of local area networks (LAN) and network devices - Experience in desktop support and help desk operations - Excellent communication skills to effectively communicate technical issues to non-technical users