What we are looking for in a highly qualified candidate: 5+ years of experience in a customer-facing role
such as Customer Success
Customer Support
or Account Management Previous experience in customer service for a software product or other related field and plus Possess exceptional client management and communications skills Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base Outstanding multi-task task management skills across a varied set of responsibilities Confident
high energy
self-motivated
and a true team player Ability to build credibility and trust by understanding and addressing customer requirements Ability to develop and maintain strategic relationships with the customer’s executive management team. Develop and execute strategic plans/initiatives that drive adoption
new member enrollments
and revenue growth activities within assigned customer accounts Must be legally authorized to work permanently in the US without employer sponsorship