Lake County Publix Library Cover Letter
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lake county publix library Cover Letter Examples
Branch Clerk Cover Letter At Lake County Publix Library
Lake County Publix Library
Merrillville, IN
POSITION PURPOSE Provide library service to the public. POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this job successfully
an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Become proficient on the integrated library system in order to handle all patron/library needs: check out/check-in; reserves; searching; account maintenance; registration; etc. Answer informational and directional questions in person and on the phone in a professional manner Process dispatch
items to be shipped to branches and rotating collections Resolve patron issues as it relates to circulation matters Assist patrons in locating materials or information Substitute at other locations or departments as required OTHER RESPONSIBILITIES Process notices and mailings – Merrillville branch Shelve library materials and read shelves regularly Assist patrons with basic equipment request such as copiers Assist in maintaining discipline and good order in the library Available to work a schedule which may include evenings and weekends Perform all other duties as assigned EDUCATION AND/OR EXPERIENCE To perform this job successfully
an individual must have the following education and/or experience: High school graduate
some college preferred One year of work experience Experience in public service position preferred Typing proficiency of 40 wpm net KNOWLEDGE
SKILLS
AND ABILITIES The requirements listed below are representative of the knowledge
skills
and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Service – Provides prompt
attentive
and friendly customer service in-person and by phone; represents the organization well; maintains personal accountability and ownership for providing excellent customer service; seeks and responds to feedback from customers to improve service; follows up and meets commitments; shows willingness to go out of his or her way to help customers. Teamwork – Cooperates and works together with all co-workers; plans and complete job duties with minimal supervisory direction
including appropriate judgment; collaborates with and supports coworkers by helping out where needed; creates and maintains positive relationships with coworkers; asks for and listens to coworkers feedback and incorporates feedback into revised processes; complete work on time and with proper quality; supports cross-training and shares learning with others. Communications and Media – Communicates ideas and thoughts clearly
accurately
and respectfully; listens to others and seeks to understand others’ perspectives; has knowledge of communication techniques and methods
including alternative ways to inform and educate using electronic media
including but not limited to email
internet
and social media sites. Adaptability – Willingness to take on new challenges and responsibilities; open to change and variety within the workplace; works hard to implement successful change in areas of responsibility; recommends and implements changes to improve processes and customer service. Image – Portrays a positive image of library; is a strong public ambassador and promotes library programs and services during customer interactions. Technical – Proficiency in using computers and related software
By Lindsey
Dear Hiring Manager,
I am writing to apply for the Branch Clerk position at the Lake County Publix Library. I am confident that I have the skills and experience needed to excel in this role and provide excellent customer service.
I have a high school diploma and some college experience. I also have one year of work experience in a public service position. I am proficient in using computers and related software, and I have typing proficiency of 40 wpm net. I am adaptable and willing to take on new challenges and responsibilities. I am also a strong public ambassador and I promote library programs and services during customer interactions.
I am interested in this particular position because I enjoy working with the public and I am passionate about promoting library services. I am confident that I can provide excellent customer service and contribute to the success of the Lake County Publix Library.
Thank you for your time and consideration.
Sincerely,
Lindsey