Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes. Continuously seeks to learn
share knowledge and innovate. Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. Encourages and contributes to clear and open communication. Explains complex matters in an informative
inspiring and motivational way. Leads with humility and shows openness to acknowledging own shortcomings. Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Demonstrates ability to work in a composed
competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Demonstrates willingness to take a stand on issues of importance. Shows compassion for others
and makes people feel safe
respected and fairly treated. Assist the coordination of assistance at transit centers
including registration
identity verification
distribution of essentials
and room assignments. Support the Operations Officer in coordinating transportation and escorting assistance for beneficiaries to their accommodations
ensuring timely execution. Assist in ensuring that individuals with special needs receive appropriate support
including assistive devices/equipment. In coordination with the Operations Officer
schedule shifts and promptly address any issues that arise during beneficiaries' stay at the transit center. Demonstrate good knowledge and understanding of program SOPs and maintaining professionalism and impartiality in all interactions. Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Work with the team to collect and incorporate guest feedback into operations
aiming to continuous improvement. Provide regular feedback to the Operations Officer and promptly informing supervisors of any issues requiring attention. In coordination with the Operations Officer
evaluate flexible working hours during the evening shift to accommodate the needs of the program and beneficiaries. Strong computer skills - Word
Excel
and Internet. Administration skills.