Service desk lead role and ITSM experience
tertiary qualifications in a relevant discipline are desirable
e.g. computing
information & communication technology
coordinating the technologies at enterprise level
Active Directory
Windows desktop
MS Office support
licensing & deployment
System Centre Configuration Manager (SCCM)
Mac OS deployment
digital technology and service desk environments and current trend
Priority and time management skills
Decision making skills
Problem solving skills
strong Written and verbal communication skills
Initiative
Takes action without being asked
Client focus
Continuous improvement focus