• Presenting 9 years’ experience within various industries like
retail
Engineering
Manufacturing
Oil & gas and Project field. • Windows and Application software patching with Manage Engine Endpoint Central • Manage end user PC’s with Endpoint Central • Various reports creation using Endpoint central (Inventory
Patches etc..) • Access restriction (USB Access) with endpoint central • Provide first and second level support to end users • Escalate appropriate issues within the team as necessary. • Ensure adherence to service level agreements. • Deploy new PC's
laptops
software and peripheral equipment • Work as part of a team to consistently achieve team targets • Installation Of SAP for end user
SAP Basic trouble shooting • Experience of supporting all types of IT related problems related to Software’s
hardware’s
networking
Cabling and MFP’s. • L1 & L2 support
Active Directory • IP Telephone Setup • Backup and recovery tools • experience in all Microsoft operating systems like
windows 7
8 10 & Server • Help Desk Ticketing (Manage Engine Service Desk) • Office365 Admin Portal