ITIL Change Management
Microsoft Office
Microsoft Windows Settings and Control Panel
Google Suite
Excellent Written and Verbal Communication
Customer Service
Customer Experience
Fast Research
65 WPM
Time Management
Project Management
Self-Motivated
Problem-Solver
Extremely Curious
Active Listener
Collaborative
Resilient
Empathetic
Emotional Intelligence
Focused
Fast Learner Adaptable CreativeStrong Foundation in Information Technology
In-Depth Cybersecurity Knowledge
CompTIA A+
Peripherals and Components
Network Ports
Protocols
and Services (443
21
DNS
TCP/IP
DHCP)
Network Load Balancing and Clustering
Technical Field Support Activities
IT Security Policies
Microsoft Windows Server and Desktop OS Support
Active Directory
Hardware Management
Software Installation/Configuration
Printer Troubleshooting
Software Troubleshooting
Device and Network Troubleshooting
User Account Configuration
Documentation and Reporting
Cybersecurity Frameworks (Risk Management
NIST CSF
NIST SP-800
SOC
ISO 27001
MITRE ATT&CK
CIS)
Risk
Governance
and Compliance (GDPR
PCI-DSS
HIPAA
SOX
GLBA)
Virtualization Software
Cloud Computing
Basic Python & HTML Skills