CASE MANAGEMENT • Provide case management consistently maintaining a caseload minimum of 25 clients with high needs and low resources. • Ensure data quality in HMIS
including data entry
reporting responsibilities
financial reconciliation when requested by supervisor
data analysis
and working with fellow line staff to update HMIS as needed. STAFF LEADERSHIP / TRAINING • Manage challenging clients and support other case managers in times of struggle when working with a client – clients may be reassigned to current caseload. • Perform patiently with value added services educating and guiding other staff to assist them in understanding how to best serve our clients. Supporting staff to achieve success. COLLABORATION • Engage in weekly collaborations with probation and HIP teams
providing insights on how to reduce client’s functional impairments through the use of targeted case management services
and designing program goals for clients who are being released from incarceration. • Develop and maintain contacts with County agencies and community-based organizations that provide treatment for alcohol and other drug addictions. • Maintain daily communication with parole officers
probation officers
and public defenders
understanding the obstacles reentry population faces. RESOURCE COORDINATION • Identify community resources and assist individuals in navigating the system of care for the Contra Costa region. Link clients to SSI
SSDI
Food
Housing
Transportation
Primary Care
Psychosocial
Educational and Employment Supports and Opportunities
and other community resources. • Assist clients with housing applications
placing them into appropriate housing
and supporting them in maintaining their housing. • Participated as a team member during first launch of the HIP Housing program. • Coordinate with the clients in creating comprehensive plans for goal setting and services based on their ongoing needs. COMMUNICATION / INTERPERSONAL SKILLS • Provide understanding and connection with clients and other service providers. Utilizing my personal past lived experience to build rapport with clients using active listening and motivational interviewing skills. Maintain appropriate boundaries
professionalism
and ethical/legal standards. Utilize a client-centered approach and motivational interviewing to help clients visualize and achieve their goals. Ability to apply critical and analytical thinking skills to evaluate participants professionally and guide them toward their life goals