3+ years of experience in a consultative customer facing role (management consulting
account management
customer success management
etc.) with a SaaS organization Proven track record of leading customer engagements with B2B or B2C commercial and/or enterprise customers resulting in increased adoption
customer satisfaction
and contract value growth on both upsells and renewals Knowledge of the analytics market and data infrastructure
or experience within the SaaS/digital space Strong operational discipline with an analytical
process-oriented mindset and a data-based approach to decision making and assessment Strong ability to align technical concepts & features to required capabilities Proven ability to present technical concepts effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics Resourceful and creative problem solving skills in order to provide optimal business or technical solutions Excellent oral and written communication skills along with an ability to work cross-functionally with a broad range of internal and external clients Self-motivated
proactive team player with innovative ideas to inspire customer loyalty and adoption Strong interpersonal skills and experience building strong internal and external relationships Bachelor’s Degree (Bonus: computer science or advanced degree) Experience with CS and CRM tools (Salesforce
Gainsight
etc.) (Bonus) Experience with HTML
CSS
JS
SQL (Bonus) Experience working with integrating data using front-end and server-side APIs (Bonus) Experience in analytics tools or warehouses (Looker
Tableau
Snowflake
Redshift
etc.) (Bonus) Domain expertise in SaaS
Financial services and/or Ecommerce (B2B and/or B2C)