Blayne Middleton-Lunn Profile An accomplished and dedicated customer service professional with a can-do attitude and exceptional problem-solving abilities. Proficient in delivering exceptional experiences to clients and customers across a range of industries
with a focus on building and maintaining lasting relationships. Employment History Candidate Engagement Coordinator
Department of Corrections
Wellington OCTOBER 2022 — MARCH 2023 Full Time - 6 month Contract • Conducted thorough resume reviews
initial screenings
and interview coordination with a keen eye for detail
ensuring accuracy and efficiency in the recruitment process. • Identified and addressed process issues
implementing effective solutions to improve operations
streamline processes
and enhance the overall candidate experience
showcasing strong problem-solving skills and initiative. • Utilizedvariousrecruitmenttools
applicanttrackingsystems(ATS)
andemail platforms to streamline processes
enhance communication
and maximize productivity
demonstrating proficiency in technology utilization. Energy Specialist
Full time
Octopus Energy
NZ
Wellington JUNE 2021 — SEPTEMBER 2022 • Spearheaded a global initiative to increase access to renewable energy resources through industry collaboration. • Conducted market research and analysis
identifying key trends and opportunities in the renewable energy sector
leading to the development of new products and services. • Developed and implemented a target strategy that increased customer retention by 25%
driving business growth and market expansion. Technical Support Specialist
Concentrix
Wellington MARCH 2019 — MARCH 2021 • Provided high-quality technical support to clients
clarifying issues and confidently arriving at solutions. • Maintained a 95% customer satisfaction rate through excellent communication skills and a customer-centric approach. Customer Service Representative
Visionstream (now Ventia)
Auckland OCTOBER 2017 — AUGUST 2018 • Maintained meticulous records of working schedules and kept internal and external systems up-to-date with relevant information Details Wellington
5012 New Zealand 0224153393 blayneml@gmail.com Links LinkedIn Profile Skills Effective Time Management Excellent Communication Collaborative Problem Solver Dedicated Team Player • Played an integral role in implementing a customer service training program
improving team performance and increasing efficiency by 30% Customer Success
9 Spokes
Auckland DECEMBER 2015 — SEPTEMBER 2016 • Onboarded new users and conducted reference checks to assess potential candidates. • Analyzeddashboardandwidgetproblems
andservedasthepointoftechnical expertise for escalated issues. • Conducted outbound calls to ensure effective account usage
identifying and pursuing upselling and cross-selling opportunities to drive growth. Customer Service/Receptionist - Full time Temp
Hire Ground Recruitment/Office Concierge Reception Management Services - Temporary Assignments
London FEBRUARY 2012 — JUNE 2015 • Providedcustomerservicesupporttovariousclients
includingMoonpig.com
Grosvenor Estate
Fred Perry and Pay Pal. • Managed reception duties and ensured smooth operations of the office. • Maintainedaccuraterecordsandprovidedadministrativesupporttotheteam. Reservations and Sales Consultant
Jucy Rentals
Auckland MARCH 2010 — DECEMBER 2012 • Managed payments
cancellations
and bookings while communicating with travel agents in New Zealand and Australia. • Oversaw daily operations of the King's Cross retail store in Sydney and exceeded sales targets. Education Bachelor of Social Science and Arts
University of Waikato
Hamilton JANUARY 2006 — DECEMBER 2008 • Gained knowledge in research methods
data analysis
and critical thinking. • Developedstrongcommunicationandpresentationskillsthroughcoursework and group projects. National Certificate in Travel and Tourism
The International Travel College of New Zealand (ITC)
Auckland JANUARY 2009 — DECEMBER 2009 Courses Post Grad in Teaching
Auckland Massey University DECEMBER 2016 — SEPTEMBER 2017 Career Break SEPTEMBER 2018 — APRIL 2019