With many years in Banking and Customer Service
I am seeking new roles within the Customer Service sector. Ambitious and focused
I pride myself on providing excellent service to customers and ensuring their needs are met. One of my strengths is patience
whether teaching customers or colleagues or resolving problems professionally. Adaptable
reliable
and hardworking
I am keen to contribute my skills to a Customer Service team that allows for further professional development.Christchurch - Contact Centres Full time
Permanent position Rotational Roster Mō te Tūranga - About the Role As a Banking Specialist in our Contact Centre
you will play a crucial role in identifying and addressing the banking needs of both existing and new Westpac customers
including personal and home lending requirements. Your responsibilities will include: Listening and Advising: Provide tailored advice and solutions to meet customer needs
ensuring all information is collected in accordance with regulations and policies. Proactive Engagement: Identify new opportunities to offer further advice and solutions
helping customers achieve their financial aspirations and retaining our valuable clientele. Customer Interaction: Contribute to the success of the business and our customers through solution-focused interactions. Product Expertise: Offer the best customer advice and quality outcomes for existing and new customers through lending
insurance
and transactional products. Financial Guidance: Provide sound financial advice to ensure our products are suitable for helping customers reach their financial goals. Exceptional Customer Experience: Create a world-class customer experience by being empathetic
trusted
and knowledgeable. Growth Mindset: Develop a career path in the finance industry with a growth mindset. Time Management: Effectively prioritize your time while working in a fast-paced
agile environment. Na tōu rourou - What will you bring? We value attitude and presence just as much as your background skills and experience. You will bring: Interpersonal Skills: Use appropriate interpersonal styles and communication methods to guide individuals to fast and effective outcomes. Customer Relationship Experience: Prior experience in developing strong relationships in a customer-focused role. Education: Tertiary education preferred. Tech Savvy: Confidence in learning new digital platforms and being tech-savvy. Communication Skills: Strong communication and rapport-building skills. Passion for Helping: A passion for helping people achieve their financial goals. Positive Attitude: A good attitude
growth mindset
and willingness to learn. Hours of Operation Your ordinary hours of work are 7.5 hours per day between 8:00 am to 7:00 pm
Monday to Friday
and 8:00 am to 4:00 pm on Saturdays
totaling 37.5 hours per week. Westpac Hei Wāhi Mahi | Working at Westpac As well as immersing yourself in a supportive team environment
you’ll be offered some of the best banking
and lifestyle benefits in the market along with: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits
insurance discounts and superannuation scheme Career growth – we promote internal capability; we have programmes that recognise star performers Generous parental leave – and top up government paid parental leave School holiday subsidy - help you balance work and family during school holiday Environmental and community care programmes Ko mātou tēnei | Our Organisation At Westpac
we’re working together to build a fairer and stronger New Zealand for our people
customers
and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says
double you. We’re a place that values
rewards and recognises individuality. Where you can be your whole self
your true self
and your best self. We’re recognised as a place where talent is developed
where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa
New Zealand hail from many cultures and backgrounds. At Westpac New Zealand
we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers
celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people
they’ll do their best for our customers. We encourage people from all walks of life to apply
including those who are neurodiverse
have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience
qualifications and capabilities. Mahi tahi tātou
kaha ake tātou | Together Greater