Working with NCR Corporation as Field Service Planner (ll) from April 25th 2016 to present. The main duties of Field Service Planner ll include the following: Proactive planning
prioritizing
and assigning all outstanding work order tasks for Customer Engineers
ensuring the prompt delivery of service to meet our contractual terms and KPI’s Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts. Overseeing all supply chain operations. · Organizing and managing inventory
storage
and transportation. · Analyzing and optimizing logistical procedures Identifying and escalating to the Territory Manager
or the correct person
any situation that will cause a work order to exceed the specific contractual response. Movement of engineers across the country is necessary to fill any skill or resource shortfall. Maintaining effective and timely communication with engineers
obtaining regular progress updates for outstanding work orders
and handling all messages that are required to be transmitted to CEs within the territory. Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory. Utilizing information provided by Territory Managers to maintain the current duty roster/ Engineers schedule
record all incidents relating to CE availability
sickness
holidays
and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers. Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload. Provide parts management/coordination (working with Logistics for SLA'S) as assigned