Knowledge of developmental
social
emotional
health/medical needs of children served in regulated programs. · Skill in working effectively within difficult and hostile environments to resolve problems. · Ability to interpret and apply laws
regulations
policies
and procedures. · Ability to communicate effectively with diverse populations
both orally and in writing
and work collaboratively and cooperatively with others. · Ability to operate basic office computer systems/programs. · Knowledge of information and evidence collection and analysis techniques. Competencies: Effective communication – Successfully transfers and receives information in verbal and non-verbal ways (including body language and tone) that enhance interpersonal working relationships and get messages across that have the desired effects. ●Treats others with respect. ●Acts in an honest trustworthy manner. ●Resolves conflict in a positive way. ●Maintains confidentiality. ●Expresses facts and thoughts verbally and in writing in a clear and organized way. ●Listens and recognizes the needs
feelings and opinions of others. Customer Centric – Focuses attention on the needs and opinions of customers. ●Understands the customer’s objective and anticipates needs. ●Approach to work reflects consideration to the customer’s perspectives. ●Is dedicated to meeting and exceeding the expectations and requirements of internal and external customers. ●Establishes and maintains effective relationships with customers and gains trust and respect. Effective Teamwork – Builds and maintains team relationships to achieve work goals. ●Works collaboratively
constructively
and timely with supervisor
co-workers and customers in the completion of assignments
process improvement
and problem resolution. ●Values the input and knowledge of others. ●Builds trust by proactively lending expertise
guidance
and support.