Accomplished Customer Success professional with a proven track record cultivating strong customer account relationships driving value in dynamic fast paced SaaS Pre & Post-sale environments. Experience in onboarding
product adoption
and strategic planning enhancing customer satisfaction
retention
and growth. An empathetic customer advocate
able to grasp new domains and product portfolios
aligning business goals and fostering cross-departmental collaboration for success. Skilled in managing accounts across diverse Fortune 500 industries including Aerospace
Defense
Industrial Equipment
Life Sciences
Retail
and Software Technology.