Customer Success Agent, Export Documentation Cover Letter Examples And Template
Check out these customer success agent, export documentation cover letter sample and examples previously used by job seekers to land on job interviews as customer success agent, export documentation. Use our AI cover letter generator to create a personalized cover letter as customer success agent, export documentation.
Customer Success Agent, Export Documentation Cover Letter Examples
Customer Success Agent, Export Documentation Cover Letter At Swire Shipping Pte. Ltd.
Swire Shipping Pte. Ltd.
Port Moresby, NCD
During my time of employment in the past and current years
I have learned a great deal and achieved my experience in different organisations in the private sector. One of my highest achievements in my career is in the shipping industry & Customer Service and I am very efficiency with my jobs done. I am very kneeling to my job and can work late or odd hours and during weekends or public holidays if there may be needed. I am very professionally skilled
hardworking
flexible and a fast leaner and also very capable with my job with less or no supervision required when the job task is been known. If I am hired
I can prove that I will be a very good asset to your company and you will not regret hiring me. Over15 years’ work experience in customer service both face to face and phone based and very good with clients/customers
experience in developing customer service. • I am very good at my job as a Customer Service and being recognised and complimented by my colleagues and immediate boss. • Well Skilled with experience in Documentation in the shipping industry (Domestic & International Documentation – Imports/Export & Sales Support Service Officer) • Strong capability and experience in using the shipping/documentation system known as the Soft Ship (Line Live & Quantum/QILS) and a self-starter • Strong business development capabilities in office administration and customer service. • High Level computer skills including Excel
Word
Power Point & Internet/Email. • Experienced employee as a Logistics Officer/Operator in Freight Forwarding/Customs Clearance both Sea/Air About the role: To deliver high standard of customer service to external and internal customers ensuring a one-touch resolution of cases handled. The Customer Success Agent will have full responsibility and end-to-end ownership of customer shipments and issues at a local level. Initially
this role will focus on Export related activities and inquiries. Role Accountabilities Acts as primary point of interaction with customers on queries or any issue related to export shipments Coordinates with other departments and stakeholders to investigate and resolve issues raised Acts and communicates proactively and keep customers informed of any issues or changes to their shipments Manage the following processes and activities: Booking and documentation inquiries and request Booking amendment / Roll Over request Equipment release process Issuing of Bills of Lading/Invoices based on the target KPI Third Party Slot shipment Ensuring Manifest Closure are done based on the target KPI Ensuring that Provisional List and Final List are reviewed and followed through Manage other processes and activities
as required: Liaise with DG Team for DG acceptance and confirmation Regulatory requirements - Customs
Port and Quarantine Port and terminal requirements Transhipment processes Distribution of receival and delivery information Import cargo releases processes Value Added Services eBusiness customer support Cargo claims support Work closely with the Global Shared Services (GSS) team regarding affiliated processes Addresses root causes and seeks continuous improvements – constantly looks for ways to improve work processes Work independently as directed & assists the team in achieving goals
targets
and performance standards. Updating of Trello to ensure that all checklists are followed through Monitoring and responding to Zendesk tickets on a timely manner Performs other duties as requested by the Customer Success Supervisor/Manager Job Requirements: Key Qualifications & Skills Qualifications University entrance (or equivalent) well regarded
especially in Business. Technical Skills Minimum 2 years shipping/forwarding experience and/or relevant Customer Service experience Previous experience in a customer facing role
preferably one that involved any form of critical thinking Professional Skills Personable
energetic and excellent communication skills Handle high volume of customer inquiries/activities Ability to converse with people of all levels and is well organised
efficient and effective. Excellent team player and able to work effectively under pressure. Ability to learn new concepts and procedures quickly and efficiently High level of skill in dispute resolution
By Rachael Miai
[Your Address]
[City, State, Zip]
[Email Address]
[Phone Number]
[Date]
The HR Manager
Swire Shipping Pte. Ltd.
[Company Address]
[City, State, Zip]
Dear HR Manager,
I am writing to express my interest in the Customer Success Agent, Export Documentation position at Swire Shipping Pte. Ltd. My name is Rachael Miai, and I bring over 15 years of experience in customer service, particularly within the shipping industry, where I have honed my skills in documentation and client interactions.
One of the aspects that excites me about this role is the emphasis on delivering high standards of customer service, ensuring one-touch resolution for all cases. My past experiences, particularly as a Logistics Officer in Freight Forwarding and Customs Clearance, have equipped me with a comprehensive understanding of both domestic and international shipping documentation. I am well-versed in using systems like Soft Ship (Line Live & Quantum/QILS) and excel in office administration tasks.
I pride myself on my efficiency, professionalism, and ability to handle high volumes of inquiries, often complimented for my collaborative approach and problem-solving skills. Furthermore, I am flexible regarding work hours and committed to achieving goals, even during weekends or public holidays if required.
I am eager to contribute to Swire Shipping's success by leveraging my comprehensive experience in customer service and documentation. I am confident that my skills make me a valuable asset to your team, and I look forward to the opportunity to demonstrate my commitment and capabilities.
Thank you for considering my application. I am excited about the possibility of joining your team and contributing to outstanding customer success.
Sincerely,
Rachael Miai