Receptionist - Orthopaedic Outpatient Department Mō te tūnga | About the role Our Orthopaedic Outpatient Department cares for tūroro (patients) of all ages covering acute emergency/trauma
follow-up appointments and specialty clinics and provide a variety of services including wound management
casting
splinting and tūroro (patients) education. The kapa (team) provides Orthopaedic Acute Care in the new Emergency Department in Waipapa and follow up care in the Orthopaedic Outpatient Department in Christchurch Hospital. This Reception role provides administrative assistance to the Orthopaedic Outpatient Department. This role plays a vital part in the effective and efficient running of the departments as well as assisting the kapa (team) to meeting their objectives. This role is based at Christchurch Hospital and requires you to mahi (work) Monday to Thursday
8am to 16:30
32 hours per week. This role would suit someone who is able to mahi (work) in a fast-paced environment and is capable of working in a physically demanding role. The reception desk is a busy space and therefore you should be able to hit the ground running and have the ability to multi-task and prioritise effectively. As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3. For further information about the administration and clerical pay equity settlement please follow the link below: Administration and Clerical Pay Equity – Te Whatu Ora - Health New Zealand In this role
you will be responsible for: Manage reception Welcome tūroro (patients) and whānau Coordinating appointments with our surgeons and tūroro (patients) Booking and coordination of outpatient clinics Ensuring all information is collated
patient records are complete and managed Providing excellent customer service Maintaining patient confidentiality and privacy Various administration tasks and support in other administrative areas when required Communicate with internal and external stakeholders Ngā pūkenga me ngā wheako | Skills and experience Your skills will include: Technically savvy – quick at picking up new applications/systems Excellent customer care skill Ability to multitask Excellent organisational
time management and problem-solving skills Ability to achieve accuracy and maintain attention to detail Ability to meet deadlines and work unsupervised Intermediate to advanced user in the Microsoft suite of products e.g. Word
Outlook
Excel A background working as an administrator in the health industry Mō mātou | About Us “Ko ngā tāngata
te mātua mahi - Putting people at the heart of all we do” We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving
promoting
and protecting the health and well-being of the Canterbury and the West Coast community. The culture at Health NZ Canterbury
is driven by our ā Mātou Uara (Our Values): Care and respect for others - Manaaki me te whakaute i te tangata. Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono. Responsibility for outcomes - Te Takohanga i ngā hua Ngā hua | Benefits of working at Health New Zealand When you work at Health NZ
you are part of a wider whānau that will support you along your journey. We offer great coaching
mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers
restaurants and businesses. At Health NZ
you are part of something greater than yourself and to be your unique self With many years in banking and other customer service-focused industries. My ambition is always to exceed my past performance whether that be with customer service resulting in a great customer experience or gaining further education to upskill myself. I love being part of a team and can also work independently. I want to further my ambition and realize investing in myself through education will help this. I have a kind and empathetic nature. One of my strengths is patience whether it be teaching a customer how to bank online or helping a colleague with training.