Continuous Improvement Coordinator Airbus/Remote-Broughton July 2022 to Present • Liaising and communicating with clients
customers
stakeholders
maintaining strong relationships
ensuring we are meeting customer expectations at all times. • End to end project lifecycle
conducting the full initiation
planning
execution
controlling and closing. • Managing multiple high level projects at one time
maintaining organisation and having a good attention to detail. • Training process managers and operators in applying lean in their own area to improve business processes. • Enabling organisation in identifying and removing wastes in the processes. • Facilitating and executing improvement events (kaizens
gembas
etc) and act as point of contact for these events. • Coaching and supporting colleagues/stakeholders/suppliers on different levels in the right behaviour to implement the change in business processes. • Providing deployment status reports and share learning experiences. • Improving and standardised the way of working within the lean team. • Strategic planning and lead change management activities that establish a culture of continuous improvement. Personal Assistant/Administrator Liverpool Heart and Chest Hospital NHS Foundation Trust-Liverpool October 2020 to July 2022 • Provides comprehensive secretarial support to Cardiac and Aortic consultants including the management of waiting lists and consultant diaries. • Undertook the typing of clinic letters and other correspondence. • Worked within a team of Cardiac and Aortic secretaries
providing cross cover and support during periods of annual leave or sickness and to demonstrate a positive and proactive attitude to the role. • Worked closely with the clinical and management teams to ensure that patients are treated in a timely manner in line with national targets. • Supported the division in addressing any data quality issues as they arise. • Acted as a positive and supportive point of contact for patients addressing their queries in a helpful and proactive manner; escalating to clinicians/managers when required. • Interacted with patients everyday
building strong relationships meanwhile
whilst ensuring their prescriptions
food diary etc are logged and reported and any issues raised and resolved immediately. Mortgage Arrears Consultant / Personal Assistant Lloyds Banking Group-Chester February 2016 to October 2020 2016 - Mortgage Arrears Consultant • Delivered accurate and timely processing of mortgage administration activities. • Regular communication with customers who experienced payment difficulties. • Discussed and negotiated arrears workout options
e.g. arrangements
capitalisation
loan workouts
shortfall sales
etc. to figure out the best suited plan based on financial situation. • Monitored agreed workout strategies to ensure they are complied with. • Analysed problems
thinking creatively
and making effective decisions in an appropriate timescale • Resolved complaints effectively
liaising with managers of different teams to be able to address a particular issue. 2018 - Personal Assistant • Managed the diary of the COO to ensure the effective use of their time. • Planned and prioritised demanding schedules and producing comprehensive information to support all appointments. • Travel management
coordination of papers
and general office administration. • Supported the CIB COO Executive Office with colleague engagement activities. • Worked closely with other personal assistants within the wider team. • Event planned
including internal team meetings and off-sites. • Ordering the supplies and software
processed invoices
raised purchase orders. • Relationship management with internal and external stakeholders. • Main point of contact for day to day ad-hoc questions around the COOs schedule and front of house. • Strong communication skills to build and maintain relationships with clients and stakeholders
being the first point of contact.