At Cancer Research UK
we exist to beat cancer. We’re looking for an inspiring National Operations Manager to support and deputise for the Head of Retail Operations
and you will be the central point of contact for Retail for both internal and external stakeholders. You will be the central point of contact on all day to day operational
development and income opportunities for Retail
leading on and implementing projects which have potential national scale. As well as successfully develop and lead the retail support team to deliver retail and wider trading objectives. What will I be doing? Work with the Head of Retail Operations in the development of the retail strategy to deliver the 10-year plan and growth projections. To provide leadership and direction on a number of complex projects
identifying and supporting the KPIs
recruit project team/stakeholders and provide timely updates to the head of retail operations. To provide leadership to the retail support team
ensuring objectives and kpi’s are met and delivered. To build an effective and collaborative relationship with
and provide leadership and direction to
the Operational Support Manager to ensure trading’s service and support needs are delivered. To develop excellent relationships and work collaboratively with key internal stakeholders and CRUK departments both inside and outside of our directorate. As well as providing advice and information to the Divisional Business Managers
where appropriate provide support with projects and trials. To build a network of external experts
to ensure sector knowledge remains current and future thinking and available to Retail SLT. Deputise for the Head of Retail Operations in their absence. What are you looking for? Significant analytical skills and the ability to work with complex information. Experience of identifying
monitoring and meeting customer needs using sector lead insights. Commercial or charity retailer with experience in a field management capacity of working in a large and complex organisation
understanding leadership and management of multi-site retail shops at a national or regional level. Experience in working within a large complex
matrix led organisation
comfortably navigating stakeholder requests and representing retails own strategic aims and goals. Experience of initiating and implementing change
receptive to new ideas and able to participate fully in developing business plans and strategy. Evidence of strong leadership and people management
inspiring and empowering team members to believe in the vision and direction of a role
its department and the organisation. As well as experience of Project Management including development
implementation
review and monitoring success. Our organisation values are designed to guide all that we do. Bold: Act with ambition
courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.