Customer Excellence Coordinator Bluecurrent View all jobs Christchurch Central
Canterbury Other (Administration & Office Support) Full time Salary + Great range of benefits Posted 2d ago Job Description About the role Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. As a B2B company
we partner with leading energy retailers and distributors in New Zealand and Australia. Acting as a central point of contact for Retail Customers and Field Service Partners you will take ownership of customer driven enquires
providing an escalation point for all queries and complaints
while delivering an excellent customer experience and ensuring our Retailer’s SLA’s are met. This role will work with the Customer Excellence Team Leader
setting priorities and providing training and support to the Representatives in workflow management. You will always be on the lookout for ways to enhance the customer experience by liaising with the wider team to identify opportunities for improvement. You will manage data exceptions and errors
while being involved in data cleansing tasks to guarantee database integrity and enable end-to-end workflow. Who we are looking for You will love being part of a great team
bringing your positive attitude
energy and sense of fun with you. You are someone who thrives in a busy and collaborative environment. You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and on-call rosters as and when needed along with – Previous customer service or call centre experience and a strong commitment to quality outcomes Great communication skills with the ability to communicate effectively to both internal and external customers Ability to manage customer issues with strong resolution experience Strong analytical skills with attention to detail and accuracy Computer literacy across all Microsoft office suite in particular Excel Personal resilience
positivity
enthusiasm with a solution based thinking About us Bluecurrent was formed in 2023 after a joint venture between Vector and QIC was established. With more than 15 years’ experience behind us we are a new company
with strong foundations and ambitious goals. It’s a great time to join the highly dynamic energy sector
with consumers and energy companies driving rapid change. Changes that can make a difference are often informed by the data we provide. Bluecurrent’s team is made up of people with diverse skills
values
backgrounds and experiences. We respect people’s differences
including gender
ethnicity
disability
age
sexual orientation
race and religion. Our values reflect how we do things together and for our customers. They are: Collaborate – we are a tight knit group that works best when we work together. Innovate – we are stepping up to solve challenges in new ways. Deliver – what we say we do. It’s what we’ve always done and always will do. Additional information As we continue to grow there are many future career pathways for our people. We offer: Opportunities for career progression A fun and collaborative environment Hybrid working Potential for flexible work hours Health and wellbeing support Subsidised life and income protection insurance An annual wellbeing grant Study support