Oversees all system failures and responses to all engineering and maintenance train alarms. Dispatches appropriate Maintenance and Engineering staff to deal with system/train failures and emergencies
emergency response related to train breakdowns and infrastructure repair to ensure disruption of scheduled service is minimized and re-directs the work of the maintenance staff on assigned shifts and liaising with the maintenance yard. Manages emergency repairs or maintenance required during daily service
defines Work Zone
collaborates with train operations on the use of Emergency Occupancy Permits and identifies to the Train Operations Duty Manager the appropriate person to be designated an Area Coordinator to ensure that service is restored as soon as possible. Ensures Maintenance and Engineering personnel compliance with rules
bulletins
daily notices
procedures and any other direction given by BCRTC management. Oversees the safe and efficient execution of Work Authorization Permits
PTE’s and Clearances in accordance with existing rules and procedures by Maintenance and Engineering personnel in collaboration with the Train Operations Duty Manager. Ensures accurate and thorough written documentation of all maintenance activities on SkyTrain including; violations
incidents
unusual occurrences. Manages and updates the Maintenance Log. Manages and opens relevant work orders to map and track all associated costs during an incident
or the report of a failure. Ensures department-specific Quality Assurance and Quality Control processes are properly executed. Identifies failed or non-conforming assets and conducts quality control reviews
taking corrective action as required. Under the guidance of the Senior Director
implements corrective actions resulting from compliance issues and technical investigations. Works closely with the Train Operations Duty Managers
assisting and advising on timely alternate service strategies in response to system failures or emergencies including frequent and effective communications with internal departments as required. Manages Engineering and Maintenance staff including their selection
motivation
training and performance management. Provides Maintenance and Engineering guidance and direction to Train Operations Duty Managers during service disruptions and activities that affect system operation.