Manage
educate and build relationships with key partners as it relates to operational matters Liaise between internal departments to resolve service issues Works closely with business partners and end users to develop requirements to meet business needs Proactively associate with existing customers in order to fully understand their businesses
goals
strategies
and challenges Provide assistance to business partners with analysis of production problems
development of interim solutions
and prioritization of correction Participate in the development of implementation plans
user documentation and training materials Ensure partners are aware of critical issues that impact their business Assist in preparation of external partner communications Develop and carry out a schedule of outgoing proactive communications Compile
analyze and distribute service level agreement (SLA) reporting Maintain and update operational profiles of assigned partners Project Support Coordinate partner conversions including movement between Aviso platforms and transfers to and from Aviso involving outside dealerships Assist in the implementation of key technological or business initiatives designed to improve operational quality and efficiency of service Participate in project teams for the purpose of implementing improvements to business operations & forecasting and planning processes Assist in analysis of current processes and make recommendations for improvements while providing operational expertise on corporate initiatives Operational Support Support the Operations group by being a liaison between Operations and our key partners on issues which affect the efficiency of our mutual businesses Analyze trends to recommend process and/or operational improvements Requirements Your experience and skills: Post-Secondary degree - business/management area preferred Canadian Securities Course Conduct Practices Handbook Course is preferred 5 years' experience in Service and Operations within the financial services sector
preferably within IIROC and experience in a senior management retail delivery or service role Excellent interpersonal skills with the ability to influence and negotiate conflict resolution Strong customer service orientation and relationship building skills Strong organizational skills
including the ability to handle multiple tasks with appropriate attention to detail Demonstrates creativity and innovation while solving problems quickly and efficiently Ability to adapt to and work effectively within a variety of situations
and with various individuals or groups Ability to develop business cases to communicate requirements and recommendations Intermediate skills in MS Word
Excel
Access
PowerPoint
and Outlook Fluent communication skills in English are required and bilingual skills in French are an asset