EXPERIENCE DECEMBER 2022 – CURRENT ABF INSPECTOR – A/G EL1 TOURIST REFUND SCHEME / PMC ADMIN – CUSTOMS DIVISION As an Australian Border Force Inspector I engage with the team where applicable to ensure a team working environment that is positive and aligned to the business outcome. As the EL1 I take responsibility for decisions and am able to make decisions strategically and aligned to the Australian Government. Customs and Trade Compliance Branch representative for Respect@Work – AHRC and ABF partnership to discuss draft findings and recommendations
provide a sense of how well they resonate and provided feedback
attending both Validation Workshops and review discussions with Senior Leadership. As System business owner
ensure integrity measure’s and system process are maintained regarding the security of the TRS. Lead and mentor a team to ensure legislative requirements are met within the Tourist Refund Scheme. Assist the team with client service to facilitate the review of claims that are not processed at the point of departure and scrutinize compliance on claims that attempt to defraud the commonwealth. Report breaches of compliance to the ATO and engage with External Stakeholders to undertake penalty action. Liaise with contractors of Australian Government to ensure contract expectations are met and maintained. Ensure funds allocated to Passenger Movement Charge Administration Claims managed effectively
in compliance with the PGPA Act and the Accountable Authority Instructions (AAIs). Develop and manage contracts for the Passenger Movement Charge Arrangements for all Carriers. Review and provide recommendation on the approval or rejection of the Passenger Administration Claims to ensure the amounts claimed are in accordance with s23 (3) of the PGPAA 2013. Review and apply policy and legislative advice JULY 2022 – DECEMBER 2022 ABF SUPERVISOR - APS6 TOURIST REFUND SCHEME – CUSTOMS DIVISION Undertake integrity / compliance checks on User ids within the TRS system to negate instances of internal Fraud. Research policy and legislation to assist the Inspector with information to make decisions as required. 2018 – JULY 2022 ACTING ABF BORDER FORCE SUPERVISOR APS6 ABF SENIOR BORDER FORCE OFFICER APS5 Australian Border Force - Sydney International Airport Lead investigation of legitimate travelers and detention and cancellation of non-genuine traveler’s visas and support the transfer to third party detention. Support
implement and enhance work area vision
goals and operational priorities whilst collaborating the undertaking of enforcement roles and processing of passengers. 03/10/2020 – 03/01/2020 ABF LIAISON OFFICER Australian Border Force - Surry Hills Police Operation Command Official point of contact representing Australian Border Force due to COVID19 pandemic nestled in Surry Hills Police Operation Centre. Advocating between multi-functional state and federal agencies and private enterprise
I attend meetings
enhance cooperation to proactively resolve border issues and ensure facilitation of passengers to NSW Police managed quarantine. As a subject matter expert for Immigration and Border processing I support
monitor and communicate strategic objectives of the process. Delivering daily reports and SITREPS to the Regional Command Unit NSW for distribution. MAY 2020 - ONGOING AS REQUIRED ABF SUPERVISOR HDA APS6
Australian Border Force - Sydney International Airport Leading the Border Clearance team through challenging and unprecedented times of the COVID 19 pandemic. Enhancing team motivation and positivity I guided the team with a focus on teams prominent change fatigue due to ongoing continual changes. JULY 2015 – 2018 ABF OPERATIONAL / STRATEGIC PLANNER APS5 Australian Border Force - Sydney International Airport Successfully deploy 150-200 staff across the Sydney International airport collaborating my developed analytical skills and ability to work autonomously in a fast paced challenging environment. Tasking of officers according to flight schedules
skills and operational requirements. Orchestrated daily reports and updates for management. I collaborated with external stakeholders to successfully clear MEDIVAC patients and high profile clients
I managed the reporting and facilitation of the flights. OCTOBER 2005 – JULY 2015 SENIOR CUSTOMS OFFICER APS5 COMPLIANCE AUDIT OFFICER Australian Customs Service Consistently and productively research
investigate
conduct and finalise Audit and compliance activity. Conduct duties with the view of achieving required results of client education and compliance. Succeeding in meeting targets and communicating with stakeholders to reduce the ability or attempt to circumvent the border process of movement of goods in trade. Clarifying my in-depth knowledge of the trade import and export industry. OCTOBER 2002 – OCTOBER 2005 TECHNICAL ADVISER APS4 SUBSTANTIVE 3 Australian Taxation Office Provide both account and technical advice within the constraints of policy guidelines and professional standards to internal and external clients. Mentoring new staff through quality assurance of call monitoring. Handling difficult and escalated complex enquiries with diligence and professionalism. EDUCATION CHARLES STURT UNIVERSITY 2022 Trade Based Money Laundering 2022 Policing
law
security
customs and emergency management University Certificate in Workforce Essentials AUSTRALIAN BORDER FORCE 2020 XRAY Technique 2010 Essential Skills for Supervisors 2010 Leading People at the Frontline Program 2008 Communicating for Compliance TAFE NSW
SHELLHARBOUR 1999 – 2000 Certificate IV in Management – Team Leadership