We have an exciting Libraries and Council Services Assistant opportunity within the Central Community Hub located in the Waitematā Local Board. He angitūtanga: The opportunity Auckland's Central City Community hub has a strong focus on people and creating a world-class experience
with vibrant and varied offerings
and opportunities for connection and learning. Located across 4 locations in the central city; The library
Ellen Melville Centre
Albert Park Cottage
and Te Wharekura. We have it all
from innovative events
regular programmes
unique spaces
and rich collections which include local and international heritage. The Operations Team is here to ensure the smooth running of the library space. We are the information
process
and customer service gurus. We connect customers with knowledge and ideas by maintaining relevant and appealing collections. Through the development of seamless processes and access to technology we open a world of discovery and make connecting easy. We create a warm and welcoming environment that meets customer needs while reducing unnecessary complexities and leaves them feeling valued and well-served. No two days are the same
you will greet and assist customers with a variety of queries from assisting customers to access library and council services
digital troubleshooting
wayfinding
and general computer queries. Our library is open 7 days a week so flexibility around working days
including weekends and late nights. This is a 38-hour
permanent opportunity. To view a copy of the position description
click here. He kōrero mōu: About you Flexibility
adaptability
superb people skills
a willingness to learn
a passion for customer service and a can-do attitude are essential. The ideal candidate will: Be solution focussed and process orientated Be able to work in an everchanging environment and support the wider team Be resilient and remain calm under pressure Be a quick learner who would support customers to successfully use information resources and devices that are available in Auckland Council Be confident using a range of technologies and systems