Experience in Fin-teExperience in technical customer service or as a technical writer A natural investigator with troubleshooting skills and strong technical aptitude. Ability to navigate data and people to find answers. Excellent written and verbal communication skills
with an ability to empathize with customers with varying levels of technical ability Proficiency with Zendesk
Jira
Github
APIs
Salesforce Strong proven work ethic Demonstrated ability to explain and help navigate technical problems succinctly and clearly.ch
a start-up or a fast-growing tech company Experience using Looker and/or Zendesk Experience working in subscription and/or app-based business models Experience with membership programmes Background working in a customer services support function Analytics knowledge to understand member plan usage and optimization