successful administrative support experience in an academic environment
strong customer service skills
MA degree
ability to accurate responsible to a high volume of chat/email inquiries in a timely manner
familiar with the structure and policies of Western University
familiar with software applications used by Western
outstanding written and verbal communication skills
proven ability to work in compliance with confidentiality requirements
passion for collaborative work with the ability to work independently with minimal supervision
active learner committed to professional development with initiative to seek consultation from supervisors on complex situations
strong attention to detail with the ability to process information with high levels of accuracy
ability to multi-task in a fast-paced environment