279 University Hospitals Sussex Nhs Foundation Trust Cover Letter
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279 university hospitals sussex nhs foundation trust Cover Letter Examples
Service Manager Cover Letter At 279 University Hospitals Sussex NHS Foundation Trust
279 University Hospitals Sussex NHS Foundation Trust
Educated to degree level or equivalent level of knowledge and experience. • Demonstrable previous success in leading and delivering service change and performance initiatives. • Experience of working within a complex
varied and unpredictable environment. • Experience working with rotas to ensure sufficient staffing. • Experience of effectively managing a budget. • Experience of continued learning and professional development. AF I • Project management qualification. • PG Certificate or higher in relevant subject. • Urgent and Emergency Care Experience. • NHS / Healthcare Experience. AF I Skills • Evidence of preparing and presenting reports. • Evidence of the ability to source
interpret and report on highly complex data. • Evidence of managing operational arrangements to a high degree of accuracy
timeliness and effectiveness. • Ability to write relevant and accurate Standard Operating Procedures (SOPs). • Ability to work as part of a team and/or independently across departmental
organisational and professional boundaries. • Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the directorate. AF I • Advanced use of Patient Administration Systems. • Positive
compassionate and supportive approach. • Self-awareness. Ability to ask for help and identify areas of weakness for improvement. AF I Requirements Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Essential Desirable • Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change. • Ability to deal with confidential
sensitive or contentious information with senior managers / clinical staff / clients
which requires persuasive skills where agreement and co-operation is required
e.g. sensitive staffing or finance information. • Conflict management
influencing and negotiation skills. • Ability to make judgements and take action based on available knowledge sometimes taking difficult decisions and overcoming barriers. • Excellent organisational skills and attention to detail. • Ability to prioritise workload and work to deadlines. • Computer literate in Word
Database
Presentation
Spreadsheet and file management to a high level. • Ability to navigate information systems and manipulate data to produce reports. People Management and Development • Proven evidence of managing a team and utilising resource effectively and efficiently. • Knowledge and understanding of people management processes. • Experience of managing and implementing change within the AF I Requirements Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Level required How assessed Application form (AF) Selection interview (I) Assessment (A) Essential Desirable workforce. • Experience of a range of employment issues including but not limited to Sickness
Disciplinary
Performance and Grievance issues. • Experience of engagement with workforce colleagues including driving strategic plans forward to the point of delivery
establishing clear work priorities
delegating effectively
ensuring a capability to deliver
monitoring performance and giving feedback. • Awareness of dignity at work
equalities and human rights issues. Specific Requirements • Knowledge and understanding of National Development Strategies and delivery of NHS Healthcare services. • Knowledge understanding of Clinical Governance and risk management systems. AF I Freedom to Act • Day to day freedom to act operationally and make decision with escalation to senior where there are issues with conflicting targets or clinical decisions or excessive resource implications. • Ability to work autonomously and on own initiative.
By Dr. Shailaja Ramidi
I am writing to apply for the position of Service Manager at 279 University Hospitals Sussex NHS Foundation Trust.
I am a qualified doctor with experience in managing a wide variety of medical services. I have a proven track record in leading and delivering service change and performance initiatives. I am confident in working within a complex, varied and unpredictable environment. I am experienced in managing rotas to ensure sufficient staffing. I am also experienced in managing budgets effectively.
I am passionate about continuing my professional development and I hold a project management qualification. I am also PG Certificate or higher in a relevant subject. I have Urgent and Emergency Care experience. I am also familiar with the NHS and Healthcare systems.
I have excellent communication and interpersonal skills. I am able to work as part of a team and/or independently across departmental, organisational and professional boundaries. I am also computer literate and able to navigate information systems and manipulate data to produce reports.
I have experience in managing and developing people. I am aware of dignity at work, equalities and human rights issues. I am also knowledgeable about National Development Strategies and the delivery of NHS Healthcare services. I am familiar with Clinical Governance and risk management systems.
I am confident in making operational decisions and I have the ability to work autonomously and on my own initiative.
I believe that I have the necessary skills and experience for this role. I am eager to put my skills and experience to use in a challenging and rewarding role. I am committed to delivering high-quality services and I am confident that I can make a positive contribution to the Trust.
Thank you for your time and consideration.
Sincerely,
Dr. Shailaja Ramidi
Patient First Improvement Practitioner Cover Letter At 279 University Hospitals Sussex NHS Foundation Trust
279 University Hospitals Sussex NHS Foundation Trust
Build strong working relationships with care group and divisional leaders by providing direct coaching to deploy the entire management system at care group level. Engage and communicate regularly with divisional teams to build a rapport and act as a member of the divisional team. Act as a coach
ensuring the use of the correct coaching approaches as required
including the PFIS 3 step coaching model and relevant coaching skills such as effective questioning
active listening
generating tangible actions and giving helpful feedback. Provide ‘fair challenge’ at frontline
care group and divisional meetings to challenge ways of working and provide insight into utilising the management system to bring about change and improvement requiring concentration in delivering the subject matter and ability to respond to questions posed. Support the delivery of PFIS Refresh training and continuous improvement tools training to enable building of capability across the organisation
ensuring staff have the appropriate level of skills training to deliver continuous improvement as a business as usual activity. This will require long periods of intense concentration through potentially unpredictable scenarios where teams will be trying to absorb information and seek clarification. Act as the lead trainer for continuous improvement tools training and be able to support A3 training with the ability to deliver all aspects of these training programmes as required
often working with complex or sensitive data and information to develop meaningful A3’s. Develop and create engaging webinars / virtual training in continuous improvement tools to support capability building across the organisation. Promote the entire improvement system and Patient First values to encourage new ways of working across the organisation. There will potentially be barriers to understanding and / or acceptance
as this will lead to different ways of working and challenging the status quo and the practitioner will be required to negotiate
persuade and motivate staff to engage. Be able to deliver presentations to a variety of audiences including front line staff
divisional or senior leaders etc. Work closely with the other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions and standardise practises. Person specification Manual Criteria Essential criteria Educated to degree level in relevant discipline or equivalent experience Evidence of continuous professional development Knowledge acquired within area of specialism through training / attending study days and / or courses Experience of providing continuous improvement training Knowledge and experience of Coaching and coaching standards / practices Experience of training large groups Practical experience of implementing lean/ continuous improvement methodologies Advanced IT skills in particular Powerpoint
Excel & Outlook Experience of building strong working relationships Able to manage own work objectives based on expected results Desirable criteria Accredited lean qualification Experience in a continuous improvement system
ideally in the NHS Coaching qualification Experience of delivering virtual training. General information for applicants
By Dr. Shailaja Ramidi
I am very excited to be applying for the position of Patient First Improvement Practitioner at 279 University Hospitals Sussex NHS Foundation Trust. I am passionate about continuous improvement and I believe that my skills and experience will be a valuable asset to the Trust.
I have a strong track record in delivering continuous improvement training, and I am confident that I can support the delivery of PFIS Refresh training and continuous improvement tools training. I am also experienced in delivering presentations to a variety of audiences, and I am confident that I can promote the Patient First values to staff across the organisation.
I am committed to working closely with other Patient First Improvement Practitioners to ensure consistency in ways of working across all divisions, and I am confident that I can contribute to standardising practices across the Trust.
I believe that my skills and experience will be a valuable asset to the Trust, and I am excited to be given the opportunity to contribute to the continuous improvement of patient care.
Complaint Investigations Manager Cover Letter At 279 University Hospitals Sussex NHS Foundation Trust
279 University Hospitals Sussex NHS Foundation Trust
ducated to degree level or equivalent Ongoing learning and professional development in relevant fields e.g. complaints AF
I
A Training in mediation and facilitation skills Experience of using tracking systems AF
I
A resolution
customer service
patient and public involvement Proven track record in customer relations Experience of managing a caseload of complex investigations Experience of cross organisational and multi-agency working Experience of reducing barriers to engagement for those at risk of exclusion or experiencing inequalities in health
such people with disabilities
from black or minority ethnic groups and those facing socioeconomic challenges Skills Keen customer focus Excellent written and verbal English Compassionate approach Relationship building and credibility with clinical services and patients Data management and inputting Able to respond and conduct appropriately in potentially high conflict situations Organised and able to meet timescales whilst managing competing priorities Self-motivated with a flexible and adaptable approach Willingness to seek out new concepts and ideas Emotional resilience and high levels of persuasion to ensure Trust practices are of the highest standards Sensitive to the needs of patients and carers Experience of managing challenging situations and relationships Highly motivated and resourceful AF
I
A AF
I
A People Management and Development Experiencing of working with influencing clinical and operational services Experience of coaching and service improvement methdology Specific Requirements Commitment to the principles of quality and service improvement Good understanding of legislation and regulatory frameworks
national and local policies relating to complaints Best practice in conflict resolution Knowledge of GDPR and Caldicott requirements Understanding of health inequalities and reducing barriers to engagement for those who are at risk of poorer health outcomes Knowledge of the Equality Act
By Dr. Shailaja Ramidi
I am writing to apply for the Complaint Investigations Manager position at 279 University Hospitals Sussex NHS Foundation Trust.
I am a highly skilled and experienced customer relations and complaints management professional, with a proven track record in resolving complex issues and managing high-conflict situations. I am also an experienced people manager and development coach, with a keen focus on quality and service improvement.
I am passionate about ensuring that patients and carers receive the highest standards of care and treatment, and I am committed to reducing barriers to engagement for those at risk of exclusion or experiencing inequalities in health. I am confident that I can make a valuable contribution to the Trust, and I look forward to the opportunity to put my skills and experience to work in this role.
Thank you for your time and consideration.
Sincerely,
Dr. Shailaja Ramidi