Manager, Digital CS Programs

TEMPO SOFTWARE IS MODERNIZING GOVERNMENT HREffectively managing Human Resource can be a challenge for all employers. In the public sector, this is often complicated with complex, bureaucratic requirements. The new joint venture between Infiniti and Aeris -Tempo Software- streamlines the traditional burdens that are associated with HR in the areas of Recruitment, Timekeeping, Training, Expense tracking, Training and Employee Relations. Aeris Enterprises is an IT consulting firm whose principals each have over 20 years of experience with Public Sector HR ERP Systems. They have been building enterprise strength software products in Nevada for 12 years. Aeris knows HR ERP systems in-and-out and offers the best in system development and implementation. Infiniti Consulting Group is a California Certified Small Business who has worked with over 25 California State agencies. Infiniti knows how government works and how to get things done within California State Government - Infiniti has completed over 60 California State projects since its inception. Aeris is upgrading and modernizing the State of Nevada's HR division with its suite of HR software. Infiniti sees the value in this suite of products and sought out Aeris to bring its benefits to the State of California. From this partnership, Tempo Software was born. Tempo seeks to eliminate the inefficiencies in HR departments by providing a unique, web-based, HR tool. Tempo software will rejuvenate HR throughout all of California.

With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

**About the role:**
We are looking for an experienced Digital CS Player/Coach to lead our growing Digital Customer Success team. You are the ideal candidate if you are a standout Digital CS Program Manager ready for the next step, or a Team Lead who loves the "art of the build" as much as mentoring others.

**Why this role exists:** To bridge the gap between high-level strategy and technical execution. We need a leader who has "been there, done that", someone who can define the digital strategy but also jump into the tools to help build complex workflows when needed.

**How you will do it:** You will lead by example. You will manage a small team of Program Managers while maintaining your own hands-on responsibilities for critical program architecture and complex automation builds.

**What you will deliver:** A scalable "tech-touch" engine that drives adoption and retention, built on a foundation of operational excellence that you help design and implement personally.

**What you’ll do:**

1. Digital CS Program Leadership & Mentorship
- Lead by Example: Manage a small squad of Digital CSMs not just through direction, but through demonstration. actively participating in sprint planning and execution.
- Technical Mentorship: Use your deep experience as an IC to upskill your team. Teach them advanced configuration in our CS platform, best practices for email copywriting, and how to structure data for meaningful reporting.
- Gap Filling: Act as the primary backup and escalation point for the team. When the workload spikes or a complex technical challenge arises, you roll up your sleeves and help build the solution.

2. Hands-On Program Architecture & Execution
- Direct Contribution: Retain ownership of a specific subset of high-priority or high-complexity digital programs (e.g., the renewal risk mitigation flow or the new product launch journey).
- Tool Administration: Serve as a "power user" of our CS tech stack (e.g., Gainsight, Intercom). You will personally configure triggers and set up automation rules alongside your team.
- Content Creation + Adaptation: Adapt content from our enablement team to drive users to better adopt and get value from our products. You know what good content looks like because you’ve written it before, and you ensure the team’s output meets that high standard.

3. Data-Driven Strategy & Cross-Functional Alignment
- Analyze & Optimize: Dive into the data yourself. You won't just review reports; you will query the data to find engagement gaps, identifying exactly where users drop off in the journey and hypothesizing solutions.
- Product & Sales Interlock: Represent the Digital CS function in cross-functional meetings. You will translate the technical limitations and opportunities of our digital programs to Product, Marketing, and Sales leadership.
- Experimentation Framework: Design the A/B testing strategy for the team. You will set the standards for how we test subject lines, CTA placement, and intervention timing to ensure statistical significance.

**Who you are:**
- Experience: 3+ years specifically focused on Digital/Tech-Touch/Scale programs.
- Leadership Experience: At least 1+ year of formal people management experience OR 2+ years as a Team Lead/Principal Program Manager responsible for mentoring junior team members.
- Tech Stack Proficiency (Hands-On): Demonstrated "power user" or admin-level proficiency in at least one major CS Platform (e.g., Gainsight, Catalyst, Totango) and one Marketing Automation tool (e.g., HubSpot, Marketo, Intercom). You must be comfortable building workflows yourself.
- Data Fluency: Strong analytical skills (Excel/Google Sheets). Ability to pivot data, find trends, and prove ROI.
- Content Strategy: Proven ability to write compelling copy and design effective campaigns.

**Why Join Tempo?**
- Impact: Work on meaningful products that empower enterprise users and improve productivity.
- Innovation: Be part of a culture that values creativity and innovation.
- Collaboration: Join a supportive, collaborative UX team.
- Growth: Opportunities for professional development.

**What's In It For You (Org-wide):**
- Remote First work environment
- Unlimited vacation in most locations
- Great benefits including health, dental, vision, and savings plan
- Perks such as training reimbursement, WFH reimbursement, and more
- Diverse and dynamic teams with challenging work
- Opportunity to impact the business
- Social activities (in person and virtual)
- Optional meet-ups and travel to international offices
- Employee referral program
- And more!

Note: Please submit your resume in English. Join us at Tempo Software, where we foster an inclusive, equal opportunity workplace.

Lead and mentor a digital customer success team while managing complex workflows and driving adoption.

<p>With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

**About the role:**
We are looking for an experienced Digital CS Player/Coach to lead our growing Digital Customer Success team. You are the ideal candidate if you are a standout Digital CS Program Manager ready for the next step, or a Team Lead who loves the "art of the build" as much as mentoring others.

**Why this role exists:** To bridge the gap between high-level strategy and technical execution. We need a leader who has "been there, done that", someone who can define the digital strategy but also jump into the tools to help build complex workflows when needed.

**How you will do it:** You will lead by example. You will manage a small team of Program Managers while maintaining your own hands-on responsibilities for critical program architecture and complex automation builds.

**What you will deliver:** A scalable "tech-touch" engine that drives adoption and retention, built on a foundation of operational excellence that you help design and implement personally.

**What you’ll do:**

1. Digital CS Program Leadership & Mentorship
- Lead by Example: Manage a small squad of Digital CSMs not just through direction, but through demonstration. actively participating in sprint planning and execution.
- Technical Mentorship: Use your deep experience as an IC to upskill your team. Teach them advanced configuration in our CS platform, best practices for email copywriting, and how to structure data for meaningful reporting.
- Gap Filling: Act as the primary backup and escalation point for the team. When the workload spikes or a complex technical challenge arises, you roll up your sleeves and help build the solution.

2. Hands-On Program Architecture & Execution
- Direct Contribution: Retain ownership of a specific subset of high-priority or high-complexity digital programs (e.g., the renewal risk mitigation flow or the new product launch journey).
- Tool Administration: Serve as a "power user" of our CS tech stack (e.g., Gainsight, Intercom). You will personally configure triggers and set up automation rules alongside your team.
- Content Creation + Adaptation: Adapt content from our enablement team to drive users to better adopt and get value from our products. You know what good content looks like because you’ve written it before, and you ensure the team’s output meets that high standard.

3. Data-Driven Strategy & Cross-Functional Alignment
- Analyze & Optimize: Dive into the data yourself. You won't just review reports; you will query the data to find engagement gaps, identifying exactly where users drop off in the journey and hypothesizing solutions.
- Product & Sales Interlock: Represent the Digital CS function in cross-functional meetings. You will translate the technical limitations and opportunities of our digital programs to Product, Marketing, and Sales leadership.
- Experimentation Framework: Design the A/B testing strategy for the team. You will set the standards for how we test subject lines, CTA placement, and intervention timing to ensure statistical significance.

**Who you are:**
- Experience: 3+ years specifically focused on Digital/Tech-Touch/Scale programs.
- Leadership Experience: At least 1+ year of formal people management experience OR 2+ years as a Team Lead/Principal Program Manager responsible for mentoring junior team members.
- Tech Stack Proficiency (Hands-On): Demonstrated "power user" or admin-level proficiency in at least one major CS Platform (e.g., Gainsight, Catalyst, Totango) and one Marketing Automation tool (e.g., HubSpot, Marketo, Intercom). You must be comfortable building workflows yourself.
- Data Fluency: Strong analytical skills (Excel/Google Sheets). Ability to pivot data, find trends, and prove ROI.
- Content Strategy: Proven ability to write compelling copy and design effective campaigns.

**Why Join Tempo?**
- Impact: Work on meaningful products that empower enterprise users and improve productivity.
- Innovation: Be part of a culture that values creativity and innovation.
- Collaboration: Join a supportive, collaborative UX team.
- Growth: Opportunities for professional development.

**What's In It For You (Org-wide):**
- Remote First work environment
- Unlimited vacation in most locations
- Great benefits including health, dental, vision, and savings plan
- Perks such as training reimbursement, WFH reimbursement, and more
- Diverse and dynamic teams with challenging work
- Opportunity to impact the business
- Social activities (in person and virtual)
- Optional meet-ups and travel to international offices
- Employee referral program
- And more!

Note: Please submit your resume in English. Join us at Tempo Software, where we foster an inclusive, equal opportunity workplace.</p><p>Benefits:</p><ul><li> Remote First work environment</li><li> Unlimited vacation in most locations</li><li> Great benefits including health, dental, vision, and savings plan</li><li> Perks such as training reimbursement, WFH reimbursement, and more</li><li> Diverse and dynamic teams with challenging and exciting work</li><li> An opportunity to have a real impact on the business</li><li> A great range of social activities (both in person and virtual)</li><li> Optional in person meet-ups and the ability to travel to international offices</li><li> Employee referral program</li></ul>

Tempo Software

Manager, Digital CS Programs Lead and mentor a digital customer success team while managing complex workflows and driving adoption. With over 30,000 customers, including a third of Fortune 500 companies, Tempo is trusted by organizations across the globe to make their workflows work better.

We create a suite of integrated solutions for time management, resource planning, budget management, roadmapping, program management, reporting and more. We create the tech that enables the modern team to deliver – for every step from first vision to value.

Since our beginning in 2007 as a project to make a time-tracking tool to help a client – Tempo has expanded to become the #1 time management add-on for Jira, and we have developed and acquired a multitude of tools to become one of the most trusted names in the Atlassian ecosystem.

We want everyone to work better – but we also want to be a tech company with a heart. Join us as we continuously innovate our award-winning products, create new solutions, and help the world work smarter, not harder.

**About the role:**
We are looking for an experienced Digital CS Player/Coach to lead our growing Digital Customer Success team. You are the ideal candidate if you are a standout Digital CS Program Manager ready for the next step, or a Team Lead who loves the "art of the build" as much as mentoring others.

**Why this role exists:** To bridge the gap between high-level strategy and technical execution. We need a leader who has "been there, done that", someone who can define the digital strategy but also jump into the tools to help build complex workflows when needed.

**How you will do it:** You will lead by example. You will manage a small team of Program Managers while maintaining your own hands-on responsibilities for critical program architecture and complex automation builds.

**What you will deliver:** A scalable "tech-touch" engine that drives adoption and retention, built on a foundation of operational excellence that you help design and implement personally.

**What you’ll do:**

1. Digital CS Program Leadership & Mentorship
- Lead by Example: Manage a small squad of Digital CSMs not just through direction, but through demonstration. actively participating in sprint planning and execution.
- Technical Mentorship: Use your deep experience as an IC to upskill your team. Teach them advanced configuration in our CS platform, best practices for email copywriting, and how to structure data for meaningful reporting.
- Gap Filling: Act as the primary backup and escalation point for the team. When the workload spikes or a complex technical challenge arises, you roll up your sleeves and help build the solution.

2. Hands-On Program Architecture & Execution
- Direct Contribution: Retain ownership of a specific subset of high-priority or high-complexity digital programs (e.g., the renewal risk mitigation flow or the new product launch journey).
- Tool Administration: Serve as a "power user" of our CS tech stack (e.g., Gainsight, Intercom). You will personally configure triggers and set up automation rules alongside your team.
- Content Creation + Adaptation: Adapt content from our enablement team to drive users to better adopt and get value from our products. You know what good content looks like because you’ve written it before, and you ensure the team’s output meets that high standard.

3. Data-Driven Strategy & Cross-Functional Alignment
- Analyze & Optimize: Dive into the data yourself. You won't just review reports; you will query the data to find engagement gaps, identifying exactly where users drop off in the journey and hypothesizing solutions.
- Product & Sales Interlock: Represent the Digital CS function in cross-functional meetings. You will translate the technical limitations and opportunities of our digital programs to Product, Marketing, and Sales leadership.
- Experimentation Framework: Design the A/B testing strategy for the team. You will set the standards for how we test subject lines, CTA placement, and intervention timing to ensure statistical significance.

**Who you are:**
- Experience: 3+ years specifically focused on Digital/Tech-Touch/Scale programs.
- Leadership Experience: At least 1+ year of formal people management experience OR 2+ years as a Team Lead/Principal Program Manager responsible for mentoring junior team members.
- Tech Stack Proficiency (Hands-On): Demonstrated "power user" or admin-level proficiency in at least one major CS Platform (e.g., Gainsight, Catalyst, Totango) and one Marketing Automation tool (e.g., HubSpot, Marketo, Intercom). You must be comfortable building workflows yourself.
- Data Fluency: Strong analytical skills (Excel/Google Sheets). Ability to pivot data, find trends, and prove ROI.
- Content Strategy: Proven ability to write compelling copy and design effective campaigns.

**Why Join Tempo?**
- Impact: Work on meaningful products that empower enterprise users and improve productivity.
- Innovation: Be part of a culture that values creativity and innovation.
- Collaboration: Join a supportive, collaborative UX team.
- Growth: Opportunities for professional development.

**What's In It For You (Org-wide):**
- Remote First work environment
- Unlimited vacation in most locations
- Great benefits including health, dental, vision, and savings plan
- Perks such as training reimbursement, WFH reimbursement, and more
- Diverse and dynamic teams with challenging work
- Opportunity to impact the business
- Social activities (in person and virtual)
- Optional meet-ups and travel to international offices
- Employee referral program
- And more!

Note: Please submit your resume in English. Join us at Tempo Software, where we foster an inclusive, equal opportunity workplace. Manager, Digital CS Programs Account Manager Tempo Software human-resources employee-relations employment-agencies expense-tracking recruiting timekeeping training

This role involves leading a team of Program Managers, executing high-priority digital programs, and developing data-driven strategies to enhance customer engagement. The candidate will also configure tools, create content, and collaborate across departments to optimize digital customer success initiatives.

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