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Company: Sutherland Global Services
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Manager - Content
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Remote
Full-time
Mid-level
Content Manager
H1B Visa Sponsor
Lead creation of B2B content across formats (blogs, whitepapers, case studies, website copy, sales enablement) translating technical product information into business-focused narratives. Manage content timelines, coordinate with SMEs and freelance writers, and support thought leadership and ABM/growth campaigns.
AI
Generative AI
Cloud
+5 more
Customer Service Representative
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Remote
Full-time
Mid-level
Call Center Representative
H1B Visa Sponsor
Provide friendly and efficient customer support via phone, chat, or email while meeting performance goals and taking ownership of customer issues. Document interactions accurately, escalate complex cases when necessary, and maintain confidentiality of sensitive information.
Tech Lead
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Remote
Full-time
Leadership
Frontend Engineer / Web Developer
H1B Visa Sponsor
As a Tech Lead / Full Stack Engineer you will design and implement cloud-native web systems using Node.js and React, drive architecture and scalability, and modernize legacy systems. The role is fully remote with occasional travel and involves collaboration with Product, Design, and DevOps while applying DevSecOps practices and automated testing.
Node.js
React
JavaScript
+17 more
Customer Support Specialist
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Remote
Full-time
Mid-level
Client Services
H1B Visa Sponsor
Deliver customer service across phone, email, and chat channels by providing accurate product and policy information, handling complaints, and processing requests. Work with internal teams to escalate issues and ensure a smooth customer experience while maintaining accurate interaction records.
Customer Support Associate with Swedish & English – Sofia
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Sofia – OfficeFull-time
Mid-level
Client Services
H1B Visa Sponsor
Provide inbound voice and non-voice customer support in Swedish and English for a leading telecommunications provider, resolving service-related inquiries such as top-ups, SIM activation and roaming. This onsite role in Sofia focuses on delivering accurate, empathetic support with training and ongoing development provided.
CRM
ticketing systems
QA with German and English (standard working hours, remote, Bulgaria based)
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
RemoteFull-time
Mid-level
IT Support
H1B Visa Sponsor
Join Sutherland as a Quality Analyst to evaluate and document customer transactions and ensure processes and KPIs are met. This remote Bulgaria-based role requires German and English proficiency and focuses on quality assurance, performance management, and client/team communication.
MS Office
Team Manager – Banking and Financial
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Clark – OfficeFull-time
Mid-level
Financial Controller
H1B Visa Sponsor
Lead and coach a collections team supporting banking and financial services to improve customer experience metrics and team performance. Drive engagement, manage attendance and attrition, present performance to clients, and participate in continuous improvement activities.
VP CDE - TTHL
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Hybrid
Full-time
Mid-level
Business Development (BDR)
H1B Visa Sponsor
Senior sales leader responsible for developing new-logo enterprise accounts and closing multi-million-dollar transformational, digital and managed services deals in the TTHL domain. The role leads complex, multi-tower engagements, builds pipelines, and owns deals from conception to close while aligning Sutherland capabilities to client business outcomes.
AI/ML
digital transformation
robotic automation
+2 more
Sutherland Adaptive Planning Administrator / Technical Lead
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Remote
Full-time
Leadership
Business Intelligence Developer
H1B Visa Sponsor
Provide technical leadership and administration for Workday Adaptive Planning to ensure system integrity, optimized planning/consolidation processes, and reliable integrations. Drive reporting, automation, governance, user enablement, and collaboration with Finance and IT teams.
Workday Adaptive Planning
Adaptive Data Agent
OfficeConnect
+7 more
Chip Truck Driver
Sutherland Global Services
Business Process Outsourcing
Customer Experience Management
Technology Services
Kettle Falls, Washington – Office$0k - $0k
Full-time
Mid-level
Operations
H1B Visa Sponsor
As a Chip Truck Driver at Sutco USA, you will conduct inspections, load and unload products, and ensure the safe transportation of freight. This role emphasizes safety, compliance, and teamwork within the transportation industry.
$0k - $0k