Leaply, backed by SKELAR, is a fast-growing ecosystem of digital and physical products designed to help people build healthier habits and lead better lives. We launched in 2024 and have already seen explosive growth — 10x revenue in the past six months — with strong traction across the US, Europe, and beyond. At Leaply, we challenge traditional career paths — we value ownership over job titles, and impact over process. As we scale, we’re looking for a sharp, data-driven Operations Manager to refine our support engine, enhance team performance, and implement scalable systems. In this role, you’ll own the operational efficiency of our support function — from optimizing KPI frameworks to automating workflows, implementing AI and developing strong internal leaders. What you’ll do: - Optimize & Scale: Take ownership of support operations, ensuring they are lean, efficient, and ready to support our continued growth. - Drive Performance: Refine the KPI system and strengthen Quality Assurance (QA) processes to ensure high-quality user experience (to have the best CSAT/QA). - Implement Automation: Identify operational bottlenecks and deploy tech solutions (Zendesk, AI tools, automated workflows) to increase team productivity. - Lead & Develop: Manage the full talent lifecycle. - Cross-functional Collaboration: Work closely with Product and Growth teams to turn customer feedback into actionable business insights. You’re a great fit if you: - Are a Systems Thinker: You look at the big picture, identify bottlenecks, and build processes that eliminate them. - Have Proven People Management Experience: 1+ years of leading teams (Support background is a significant plus, but we prioritize leadership and logical thinking). - Are Data-Driven: You are comfortable with Google Sheets, building dashboards, and using data to guide your decisions. - Are Tech-Savvy: You have "under the hood" experience with CRMs, Notion, and creating automated workflows. - Thrive in Fast-Paced Environments: You move fast, embrace change, and can handle multiple priorities without losing focus. - Are a Strong Communicator: English level B2+, comfortable working across global markets. Bonus points for: - Hands-on experience managing support operations in a high-growth B2C startup. - Deep understanding of Tier 1 markets (US, UK, Canada, Australia). - Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes. What you’ll get: - Competitive compensation and a high-impact role. - Full Ownership: Freedom to optimize and evolve the support function as you see fit. - Office in Kyiv or Warsaw, with perks (lunches, health insurance, gym). - Support from the best: Access to internal professional communities (Marketing, Product, Operations) within the SKELAR network. - A meaningful mission: Help millions of people live healthier lives every day. Leaply is backed by SKELAR, a venture builder with over 13 successful B2C businesses. Beyond business, we support the SKELAR Foundation, a charitable initiative created by employees to support the Ukrainian Armed Forces. Join us in building the next big thing!