Strategic Customer Success Manager

Piñera del Olmo SLP is a full-service business law firm based in Barcelona, Spain. We serve a wide range of regional, national and international clients in industries that include commercial real estate, life sciences, material testing and inspection, as well as logistic and transport and textile. Our lawyers have the experience and capacity to represent its clients effectively, and the legal resources to address almost any legal need. Languages: English, Spanish, Italian, French Areas of Law- Litigation- Corporate & Business Law- Bankruptcy- Banking & Finance- Tax Law- Venture Capital- Criminal Law- Employment - Family Law- Immigration- Real Estate- Personal InjuryOffices:Granada del Penedes 10, entlo. Barcelona 08006SpainTel. +34 93 514 39 97 Fax. +34 93 127 07 66//Original photo by Feliciano Guimarães, used under a Creative Commons Attribution license//

Canals is a fully remote, profitable startup transforming the industrial supply chain industry with AI. The company’s platform automates workflows for distributors, reducing failure points in global physical goods movement. The role of Strategic Customer Success Manager involves managing a portfolio of strategic accounts, acting as a trusted advisor to senior stakeholders, and driving adoption, retention, and growth. Responsibilities include onboarding, enabling large distributed teams, collaborating with Product and Engineering, conducting quarterly reviews, and developing success frameworks. The ideal candidate has 5+ years in SaaS customer success or account management, experience with enterprise accounts, and strong communication skills. Bonus points for experience with product launches, industrial/logistics sectors, and working with C-level stakeholders. Benefits include remote work, stability, impact on global supply chains, a strong engineering culture, and a diverse, collaborative team. Canals emphasizes equal opportunity employment.

Join Canals AI as a Strategic Customer Success Manager to drive adoption and growth with enterprise clients in a remote, AI-driven industrial supply chain startup.

United States

Canals is a fully remote, profitable startup transforming the industrial supply chain industry with AI. The company’s platform automates workflows for distributors, reducing failure points in global physical goods movement. The role of Strategic Customer Success Manager involves managing a portfolio of strategic accounts, acting as a trusted advisor to senior stakeholders, and driving adoption, retention, and growth. Responsibilities include onboarding, enabling large distributed teams, collaborating with Product and Engineering, conducting quarterly reviews, and developing success frameworks. The ideal candidate has 5+ years in SaaS customer success or account management, experience with enterprise accounts, and strong communication skills. Bonus points for experience with product launches, industrial/logistics sectors, and working with C-level stakeholders. Benefits include remote work, stability, impact on global supply chains, a strong engineering culture, and a diverse, collaborative team. Canals emphasizes equal opportunity employment.Benefits:<ul><li> Remote-first, flexible work environment across North and South America.</li><li> Stability as a profitable company.</li><li> Opportunity to make a real-world impact on global supply chains.</li><li> Strong engineering culture focused on quality and documentation.</li><li> Culture of ownership with fast-paced, quality-first approach.</li><li> Diverse, collaborative team with opportunities to learn.</li><li> Equal opportunity employer, committed to diversity and inclusion.</li></ul>

Piñera del Olmo Canals

Strategic Customer Success Manager Join Canals AI as a Strategic Customer Success Manager to drive adoption and growth with enterprise clients in a remote, AI-driven industrial supply chain startup. Canals is a fully remote, profitable startup transforming the industrial supply chain industry with AI. The company’s platform automates workflows for distributors, reducing failure points in global physical goods movement. The role of Strategic Customer Success Manager involves managing a portfolio of strategic accounts, acting as a trusted advisor to senior stakeholders, and driving adoption, retention, and growth. Responsibilities include onboarding, enabling large distributed teams, collaborating with Product and Engineering, conducting quarterly reviews, and developing success frameworks. The ideal candidate has 5+ years in SaaS customer success or account management, experience with enterprise accounts, and strong communication skills. Bonus points for experience with product launches, industrial/logistics sectors, and working with C-level stakeholders. Benefits include remote work, stability, impact on global supply chains, a strong engineering culture, and a diverse, collaborative team. Canals emphasizes equal opportunity employment. Strategic Customer Success Manager Director Piñera del Olmo Canals legal-services business-law civil commercial-litigation company-law criminal-law employment-law insolvency-amp-restructuring insolvency-restructuring tax-law Austin Texas

Canals AI is hiring a Strategic Customer Success Manager to manage key enterprise accounts, ensuring value delivery and fostering long-term relationships. The role involves onboarding, cross-functional collaboration, and shaping customer success processes in a remote environment.

Recruiter

Canals AI is a fully remote, profitable startup transforming the industrial supply chain with AI. They are hiring a Technical Recruiter to help scale their engineering and product teams by building strong talent pipelines, managing full-cycle recruiting processes, and partnering with hiring managers. The role requires sourcing, screening, managing interviews, and closing candidates for technical roles such as software engineering, machine learning, DevOps, and product design. The company offers a remote-first, flexible work environment across North and South America, with a focus on quality, ownership, and impact on global supply chains.

Canals AI is hiring a Technical Recruiter to build and manage pipelines for engineering and product teams in a remote, fast-paced environment.

Technical Recruiter

Canals AI is a fully remote, profitable startup transforming the industrial supply chain with AI. They are hiring a Technical Recruiter to help scale their engineering and product teams by building strong talent pipelines, managing full-cycle recruiting processes, and partnering with hiring managers. The role requires sourcing, screening, managing interviews, and closing candidates for technical roles such as software engineering, machine learning, DevOps, and product design. The company offers a remote-first, flexible work environment across North and South America, with a focus on quality, ownership, and impact on global supply chains.Requirements:<ul><li> Typically, 3+ years of full-cycle recruiting experience, either in-house or at an agency, with a strong track record of delivering hires.</li><li> Exceptional sourcing ability — you know how to create smart searches, filter effectively, and identify great talent efficiently.</li><li> Strong communication and selling skills — you can engage, qualify, and close candidates in competitive markets.</li><li> Experience recruiting for technical roles (software engineering, machine learning, DevOps, product, design).</li><li> Comfortable managing multiple requisitions and building consistent pipeline momentum in a fast-moving environment.</li><li> Proactive, process-oriented, and collaborative — you take ownership, deliver results, and make the team better.</li></ul>Benefits:<ul><li> Remote-first, flexible work environment across North and South America.</li><li> Stability as a profitable startup without venture pivots.</li><li> Opportunity to impact global supply chains, saving time and reducing waste.</li><li> Strong engineering culture with focus on quality and documentation.</li><li> Culture of ownership: moving fast while prioritizing quality.</li><li> Equal opportunity employer, committed to diversity and inclusion.</li></ul>

Technical Recruiter Canals AI is hiring a Technical Recruiter to build and manage pipelines for engineering and product teams in a remote, fast-paced environment. Canals AI is a fully remote, profitable startup transforming the industrial supply chain with AI. They are hiring a Technical Recruiter to help scale their engineering and product teams by building strong talent pipelines, managing full-cycle recruiting processes, and partnering with hiring managers. The role requires sourcing, screening, managing interviews, and closing candidates for technical roles such as software engineering, machine learning, DevOps, and product design. The company offers a remote-first, flexible work environment across North and South America, with a focus on quality, ownership, and impact on global supply chains. Recruiter IT Support Piñera del Olmo Canals legal-services business-law civil commercial-litigation company-law criminal-law employment-law insolvency-amp-restructuring insolvency-restructuring tax-law New York New York

Join Canals AI as a Technical Recruiter to help scale their engineering and product teams. The role involves full-cycle recruiting, sourcing, and partnering with hiring managers in a remote setting across North and South America.

Content Marketing Manager

Seeking a Content Marketing Manager to lead organic growth, content strategy, and distribution efforts for a remote AI startup.

Job Description:<ul></ul>Benefits:<ul><li> Remote-first, flexible work environment across North and South America</li><li> Stability as a profitable startup</li><li> Opportunity to impact global supply chains and reduce waste</li><li> Strong engineering culture with focus on quality and documentation</li><li> Culture of ownership with fast-paced, quality-first approach</li><li> Diverse, collaborative team with learning opportunities</li><li> Equal opportunity employer, inclusive hiring practices</li></ul>

Content Marketing Manager Seeking a Content Marketing Manager to lead organic growth, content strategy, and distribution efforts for a remote AI startup.  Content Marketing Manager Content Creator Piñera del Olmo Canals legal-services business-law civil commercial-litigation company-law criminal-law employment-law insolvency-amp-restructuring insolvency-restructuring tax-law New York

Canals AI is hiring a Content Marketing Manager to develop and execute content strategies that increase brand awareness and inbound interest. The role involves content creation, distribution, and collaboration across teams in a fast-paced, remote environment.

Technical Support Lead

Lead and build the support function for Canals AI's new product, managing a team and ensuring quick, scalable customer support.

Job Description:<ul></ul>Requirements:<ul><li> Typically, 4+ years of experience in technical support or support engineering for SaaS products.</li><li> Hands-on familiarity with multi-product environments — web and mobile platforms, APIs, and integrations.</li><li> Strong understanding of APIs, SQL, and modern web application troubleshooting.</li><li> Prior experience mentoring or leading a support or solutions team.</li><li> Excellent written and verbal communication skills — able to explain complex topics to non-technical users.</li><li> Proven ability to build and optimize support processes, SLAs, and escalation workflows.</li><li> Highly organized, proactive, and comfortable operating in a fast-moving, early-stage environment.</li></ul>Benefits:<ul><li> Remote-first, flexible work environment across North and South America.</li><li> Opportunity to build and scale support for a new product in a fast-growing startup.</li><li> Work with a diverse, experienced team and have a significant impact on global supply chains.</li><li> Stability of a profitable company with no venture pivots.</li></ul>

Technical Support Lead Lead and build the support function for Canals AI's new product, managing a team and ensuring quick, scalable customer support.  Technical Support Lead Technical Account Manager Piñera del Olmo Canals legal-services business-law civil commercial-litigation company-law criminal-law employment-law insolvency-amp-restructuring insolvency-restructuring tax-law APIs SQL web applications mobile platforms support workflows SLAs Miami Florida

Canals AI is hiring a Technical Support Lead to develop support workflows, mentor a team, and ensure fast response times for their new product. The role involves collaboration across engineering, product, and customer success teams in a remote environment across the Americas.

Find Your Dream Remote Job

Filters

Visa Sponsorship