Web Developer

Phrase is a leading localization and translation management platform that helps businesses streamline their global communication. With a focus on providing tools for developers and marketers, Phrase enables teams to collaborate efficiently on multilingual content. The platform offers features such as translation memory, glossaries, and API integrations, making it easier for companies to reach international markets and enhance their user experience across different languages.

At Phrase you will lead the rebuild of phrase.com from WordPress to a modern stack (Next.js, Storyblok, Vercel) and then remain the primary technical owner of the live, multi-language marketing site. You will work from Figma designs, build and document a reusable Storyblok component library, script and run the content migration, implement redirect maps and hreflang reconstruction, set up automated accessibility and performance checks in CI, and monitor site health including performance and uptime. The role involves owning day-to-day site operations (bug fixes, new landing/campaign pages, content-model changes, and integrations), evolving the component library as marketing and localization needs arise, and acting as marketing's main technical point of contact.

Lead the technical rebuild and ongoing ownership of phrase.

Senior Web Developer, Marketing

At Phrase you will lead the rebuild of phrase.com from WordPress to a modern stack (Next.js, Storyblok, Vercel) and then remain the primary technical owner of the live, multi-language marketing site. You will work from Figma designs, build and document a reusable Storyblok component library, script and run the content migration, implement redirect maps and hreflang reconstruction, set up automated accessibility and performance checks in CI, and monitor site health including performance and uptime. The role involves owning day-to-day site operations (bug fixes, new landing/campaign pages, content-model changes, and integrations), evolving the component library as marketing and localization needs arise, and acting as marketing's main technical point of contact.Benefits:<ul><li> Work experience in a successful and growing global SaaS company</li><li> Be part of an international team in Europe, APAC, and the Americas</li><li> Expert colleagues and collaborative culture</li><li> An agile work environment that encourages taking smart risks</li><li> Culture of trust, support, open feedback and diversity</li><li> Positive, open-minded, and innovative atmosphere</li><li> Support in professional development and personal career goals</li><li> 4 company holidays additional to regular holidays (one day per quarter)</li><li> Company Christmas break in addition to regular vacation</li><li> Birthday as a day off</li><li> 2 Giveback days for volunteering/community support</li><li> Professional and extensive onboarding</li><li> Enterprise Claude license</li><li> Additional local benefits depending on the employing entity</li></ul>

Phrase

Senior Web Developer, Marketing Lead the technical rebuild and ongoing ownership of phrase. At Phrase you will lead the rebuild of phrase.com from WordPress to a modern stack (Next.js, Storyblok, Vercel) and then remain the primary technical owner of the live, multi-language marketing site. You will work from Figma designs, build and document a reusable Storyblok component library, script and run the content migration, implement redirect maps and hreflang reconstruction, set up automated accessibility and performance checks in CI, and monitor site health including performance and uptime. The role involves owning day-to-day site operations (bug fixes, new landing/campaign pages, content-model changes, and integrations), evolving the component library as marketing and localization needs arise, and acting as marketing's main technical point of contact. Web Developer Developer Relations (DevRel) Phrase Software Translation Localization Next.js React Storyblok Vercel Claude Code Cursor GitHub Copilot Figma axe Lighthouse

Lead the technical rebuild of phrase.com on Next.js, Storyblok and Vercel and own the live multi-language marketing site thereafter. Use AI-assisted development tools daily, implement SEO and accessibility checks, and serve as marketing's primary technical contact.

Customer Success Manager

Phrase is expanding its North America Customer Success team and is looking for a commercially focused, AI-native Customer Success Manager to own a portfolio of high-touch enterprise accounts. The role is responsible for driving renewal rates, net revenue retention, and expansion revenue against quarterly targets by building and executing account plans that map platform capabilities to customer business outcomes. You will identify and progress expansion and cross-sell opportunities in partnership with Sales, lead commercially-focused value discussions, negotiate renewals, manage at-risk accounts with save plans, monitor usage and adoption to demonstrate ROI, consult on localization and content operations best practices, and build multi-threaded relationships across economic buyers, technical admins and end users. The role requires forecasting account health and revenue outcomes in Planhat, representing portfolio commercial state in internal reviews, and using AI tools (e.g., Claude) for account preparation, QBRs and portfolio analysis.

Revenue-owning Customer Success Manager responsible for retention, net revenue retention and expansion of a portfolio of enterprise localization accounts across the US, using AI tools and close collaboration with Sales, Product and Support.

United States

Phrase is expanding its North America Customer Success team and is looking for a commercially focused, AI-native Customer Success Manager to own a portfolio of high-touch enterprise accounts. The role is responsible for driving renewal rates, net revenue retention, and expansion revenue against quarterly targets by building and executing account plans that map platform capabilities to customer business outcomes. You will identify and progress expansion and cross-sell opportunities in partnership with Sales, lead commercially-focused value discussions, negotiate renewals, manage at-risk accounts with save plans, monitor usage and adoption to demonstrate ROI, consult on localization and content operations best practices, and build multi-threaded relationships across economic buyers, technical admins and end users. The role requires forecasting account health and revenue outcomes in Planhat, representing portfolio commercial state in internal reviews, and using AI tools (e.g., Claude) for account preparation, QBRs and portfolio analysis.Requirements:<ul><li> Proven track record owning commercial outcomes and upsell opportunities (renewal, NRR, expansion) in a Customer Success, Account Management, or similar revenue-owning role</li><li> Solid, demonstrable knowledge of Phrase or a comparable Language Intelligence / localization platform</li><li> AI-native ways of working: able to use Claude (or a comparable AI tool) effectively and independently for research, drafting, and analysis</li><li> Experience managing a portfolio of enterprise accounts ($50k+ ARR) in a SaaS environment</li><li> Strong commercial instincts: comfort discussing budget, negotiating terms, and tying product value to financial outcomes</li><li> Track record of leading QBRs and renewal conversations that result in measurable expansion or retention</li><li> Experience forecasting and reporting account health and pipeline in a CRM or CS platform (Planhat or equivalent)</li><li> Exceptional stakeholder management skills, with experience building relationships up to VP/C-level</li><li> Comfortable working in a fast-paced, cross-functional, globally distributed environment, based in the US and available across US time zones</li><li> Experience selling or supporting into localization, content operations, or global growth teams (desirable)</li></ul>Benefits:<ul><li> Work experience in a successful and growing global SaaS company</li><li> Be part of an international team in Europe, APAC, and the Americas</li><li> Expert colleagues and supportive, collaborative culture</li><li> Agile work environment that encourages taking smart risks</li><li> Culture of trust, support, loyalty, respectful and open feedback, and diversity</li><li> Support in professional development and personal career goals</li><li> 4 company holidays additional to regular holidays (one day per quarter when the entire company is off)</li><li> Company-provided Christmas break in addition to regular holidays</li><li> Birthday day off</li><li> 2 Giveback days to support community/volunteering/charity</li><li> Professional and extensive onboarding</li><li> Enterprise Claude license</li><li> Additional local benefits depending on the employing entity</li></ul>

Customer Success Manager Revenue-owning Customer Success Manager responsible for retention, net revenue retention and expansion of a portfolio of enterprise localization accounts across the US, using AI tools and close collaboration with Sales, Product and Support. Phrase is expanding its North America Customer Success team and is looking for a commercially focused, AI-native Customer Success Manager to own a portfolio of high-touch enterprise accounts. The role is responsible for driving renewal rates, net revenue retention, and expansion revenue against quarterly targets by building and executing account plans that map platform capabilities to customer business outcomes. You will identify and progress expansion and cross-sell opportunities in partnership with Sales, lead commercially-focused value discussions, negotiate renewals, manage at-risk accounts with save plans, monitor usage and adoption to demonstrate ROI, consult on localization and content operations best practices, and build multi-threaded relationships across economic buyers, technical admins and end users. The role requires forecasting account health and revenue outcomes in Planhat, representing portfolio commercial state in internal reviews, and using AI tools (e.g., Claude) for account preparation, QBRs and portfolio analysis. Customer Success Manager Technical Customer Success Manager Phrase Software Translation Localization Planhat Fellow Claude Slack Google Workspace

You will manage the commercial health of a book of global enterprise accounts, driving renewals, expansion and net revenue retention while partnering cross-functionally. The role requires AI-native working methods and deep knowledge of localization/Language Intelligence platforms to translate customer goals into adoption and ROI.

Platform Engineer

At Phrase, we help open the door to global business by providing the world's leading Language Intelligence Platform. The Phrase Platform combines AI, Agentic orchestration, and a headless, API first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience. Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale. With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose. Platform Engineering at Phrase builds the paved road every other engineering team drives on; running the cloud foundations of an AI first product company, and increasingly building the internal platforms that make AI part of how the whole company works, not just what it sells. Reporting to the Platform Director, this role works alongside a team of senior and mid-level engineers without direct reports of their own, leading through architecture, code, and example rather than people management. You'll take ambiguous, cross cutting problems and turn them into platform capabilities, owning them end to end from the first design conversation with development teams through delivery and running them in production. The team is shifting left from operating shared systems on others' behalf to building the tooling and self-service capabilities that let teams own their own services, and you'll be a driving force in that transition, not a caretaker of the leftovers.

As a Platform Engineer at Phrase, you will be responsible for building and maintaining the internal AI Delivery Platform, enabling teams to ship AI applications safely to production.

At Phrase, we help open the door to global business by providing the world's leading Language Intelligence Platform. The Phrase Platform combines AI, Agentic orchestration, and a headless, API first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience. Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale. With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose. Platform Engineering at Phrase builds the paved road every other engineering team drives on; running the cloud foundations of an AI first product company, and increasingly building the internal platforms that make AI part of how the whole company works, not just what it sells. Reporting to the Platform Director, this role works alongside a team of senior and mid-level engineers without direct reports of their own, leading through architecture, code, and example rather than people management. You'll take ambiguous, cross cutting problems and turn them into platform capabilities, owning them end to end from the first design conversation with development teams through delivery and running them in production. The team is shifting left from operating shared systems on others' behalf to building the tooling and self-service capabilities that let teams own their own services, and you'll be a driving force in that transition, not a caretaker of the leftovers.Requirements:<ul><li> A track record designing and delivering platforms or internal products that other teams depend on</li><li> Deep experience running workloads in Kubernetes and public cloud (AWS)</li><li> Solid Linux and networking fundamentals</li><li> Fluency in at least one programming or scripting language</li><li> Fluency using AI tools for daily engineering work, with experience running AI workloads in production</li><li> A strong sense of ownership. You take responsibility for outcomes and proactively step into gaps</li><li> A collaborative approach that prioritizes team success over individual heroism, with clear stakeholder communication</li><li> Comfort leading through architecture, code, and influence rather than formal people management</li><li> Experience treating security as an engineering capability, e.g. CI/CD vulnerability gates or SOC 2 / ISO 27001 compliance (desirable)</li></ul>Benefits:<ul><li> Work experience in a successful and growing global SaaS company</li><li> Be part of an international team in Europe, APAC, and the Americas</li><li> Expert colleagues in their field who are determined to build the best localization platform on the market, creating a world where language never limits opportunity</li><li> An agile work environment, where it is encouraged to take smart risks</li><li> Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced</li><li> A positive, open-minded, and innovative atmosphere</li><li> Support in your professional development and personal career goals</li><li> 4 Company holidays additional to your regular holidays (1 day per quarter where the entire company is off to celebrate our achievements)</li><li> In addition, the company also provides employees with a Christmas break to allow you to spend time with family and friends without use of your vacation allocation</li><li> Your birthday is off because it is important to celebrate you as well</li><li> 2 Giveback days where you can support the local community, volunteer, and/or participate in charity events and activities</li><li> Professional onboarding and access to state of the art tooling including access to frontier AI/LLM models</li><li> Additional local benefits depending on the entity you're hired at, just ask your Talent Acquisition Partner</li></ul>

Platform Engineer As a Platform Engineer at Phrase, you will be responsible for building and maintaining the internal AI Delivery Platform, enabling teams to ship AI applications safely to production. At Phrase, we help open the door to global business by providing the world's leading Language Intelligence Platform. The Phrase Platform combines AI, Agentic orchestration, and a headless, API first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience. Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale. With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose. Platform Engineering at Phrase builds the paved road every other engineering team drives on; running the cloud foundations of an AI first product company, and increasingly building the internal platforms that make AI part of how the whole company works, not just what it sells. Reporting to the Platform Director, this role works alongside a team of senior and mid-level engineers without direct reports of their own, leading through architecture, code, and example rather than people management. You'll take ambiguous, cross cutting problems and turn them into platform capabilities, owning them end to end from the first design conversation with development teams through delivery and running them in production. The team is shifting left from operating shared systems on others' behalf to building the tooling and self-service capabilities that let teams own their own services, and you'll be a driving force in that transition, not a caretaker of the leftovers. Platform Engineer Engineer Phrase Software Translation Localization AWS Kubernetes Infrastructure as Code (IaC) CI/CD tooling Linux Git

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