Talent Acquisition Specialist

Mejuri is a direct to consumer fine jewelry brand that introduces handcrafted, everyday jewelry without the traditional retail markups. The company is powered by a fast supply chain that allows it to introduce new editions on a weekly basis. Mejuri works directly with expert manufacturers and sells directly to consumers cutting out middlemen costs and passing on the savings to the customers.

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. In this role, you'll define recruitment strategies, build and nurture talent pipelines, own your metrics, and serve as the trusted advisor to your field partners on talent, insights, process, and market trends.

As a Talent Acquisition Specialist at Mejuri, you'll manage end-to-end recruitment for retail positions across global markets.

Talent Acquisition Specialist - Retail

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. In this role, you'll define recruitment strategies, build and nurture talent pipelines, own your metrics, and serve as the trusted advisor to your field partners on talent, insights, process, and market trends.Requirements:<ul><li> Demonstrated experience with full cycle recruitment</li><li> Experience recruiting in a high volume and repeat role environment</li><li> Fluency with Boolean search across tools like LinkedIn, Indeed and Applicant Tracking Software - AI Sourcing is a Plus</li><li> Excellent presentation skills and communication skills</li><li> Ability to own meetings with stakeholders and present information concisely</li><li> Strong organization skills to manage recruitment project trackers and autonomously manage recruitment timelines and communications</li><li> Working knowledge of employment law and legislation</li><li> Experience using various TA systems such as Greenhouse, LinkedIn Recruiter etc</li><li> AI fluency: We're building an AI-fluent organization.</li></ul>Benefits:<ul><li> A minimum of four weeks vacation, plus personal days and three religious/cultural observance days.</li><li> A hybrid work model for all corporate roles.</li><li> ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.</li><li> Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees.</li><li> Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.</li><li> A generous product discount!</li></ul>

Mejuri

Talent Acquisition Specialist - Retail As a Talent Acquisition Specialist at Mejuri, you'll manage end-to-end recruitment for retail positions across global markets. Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. In this role, you'll define recruitment strategies, build and nurture talent pipelines, own your metrics, and serve as the trusted advisor to your field partners on talent, insights, process, and market trends. Talent Acquisition Specialist Human Resources (HR) Mejuri retail jewelry-retail online-jewelry-shop luxury-fashion-accessories apparel apparel-and-fashion communities consumer-internet consumers crowdsourcing designers e-commerce fashion global information-technology internet jewellery-design jewelry jewelry-manufacturing services

In this role, you'll partner with Retail leaders to attract and hire exceptional talent while defining recruitment strategies and building talent pipelines. You'll also leverage data analytics to drive operational improvements in recruitment processes.

Retail Lead

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand emphasizes celebrating oneself with responsible sourcing, sustainable practices, and philanthropic initiatives. The Floor Lead plays a pivotal role on the store leadership team, driving success through exceptional customer service, team development, and seamless daily operations. Responsibilities include leading by example in customer experience, maximizing KPIs, supporting inventory and order fulfillment, maintaining visual standards, and building positive relationships with staff. The role requires experience in high-volume retail, adaptability, strong organizational skills, and physical ability to stand for 8 hours and lift up to 50 lbs. The position is part-time with a base pay of $22-$24 per annum, depending on experience. Benefits include paid sick days, monthly bonus, performance reviews, retail learning programs, and a generous product discount.

The Floor Lead at Mejuri drives store success by ensuring exceptional customer service, team development, and smooth daily operations.

Floor Lead

United States

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand emphasizes celebrating oneself with responsible sourcing, sustainable practices, and philanthropic initiatives. The Floor Lead plays a pivotal role on the store leadership team, driving success through exceptional customer service, team development, and seamless daily operations. Responsibilities include leading by example in customer experience, maximizing KPIs, supporting inventory and order fulfillment, maintaining visual standards, and building positive relationships with staff. The role requires experience in high-volume retail, adaptability, strong organizational skills, and physical ability to stand for 8 hours and lift up to 50 lbs. The position is part-time with a base pay of $22-$24 per annum, depending on experience. Benefits include paid sick days, monthly bonus, performance reviews, retail learning programs, and a generous product discount.Requirements:<ul><li> Experience in a high volume retail environment.</li><li> Adaptable with the ability to think creatively and quickly.</li><li> Excellent organization and analytical skills.</li><li> Critical thinking ability to identify challenges and develop action plans.</li><li> Ability to stand for 8 hours and lift up to 50 lbs.</li><li> Availability to work evenings, weekends, and holidays.</li></ul>Benefits:<ul><li> Paid sick days.</li><li> Monthly retail bonus program.</li><li> Regular feedback via performance reviews.</li><li> A robust in-house retail learning program.</li><li> Generous product discount!</li></ul>

Floor Lead The Floor Lead at Mejuri drives store success by ensuring exceptional customer service, team development, and smooth daily operations. Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand emphasizes celebrating oneself with responsible sourcing, sustainable practices, and philanthropic initiatives. The Floor Lead plays a pivotal role on the store leadership team, driving success through exceptional customer service, team development, and seamless daily operations. Responsibilities include leading by example in customer experience, maximizing KPIs, supporting inventory and order fulfillment, maintaining visual standards, and building positive relationships with staff. The role requires experience in high-volume retail, adaptability, strong organizational skills, and physical ability to stand for 8 hours and lift up to 50 lbs. The position is part-time with a base pay of $22-$24 per annum, depending on experience. Benefits include paid sick days, monthly bonus, performance reviews, retail learning programs, and a generous product discount. Retail Lead Sales Mejuri retail jewelry-retail online-jewelry-shop luxury-fashion-accessories apparel apparel-and-fashion communities consumer-internet consumers crowdsourcing designers e-commerce fashion global information-technology internet jewellery-design jewelry jewelry-manufacturing services Skokie

This role involves leading the sales floor, maintaining visual standards, supporting operations, and fostering a positive team environment. The Floor Lead plays a key role in delivering an outstanding customer experience and achieving store KPIs.

Customer Experience Specialist

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Reporting to the Director of Experience Manager, this role serves as the primary contact for sensitive, high-stakes customer interactions, fraud case monitoring, and risk mitigation while advocating for continuous improvement in customer experience. The CX Specialist will work cross-functionally to resolve complex cases, gain a comprehensive understanding of the business, and collaborate on enhancing processes and policies that impact the customer journey. This role requires a proactive approach to customer advocacy, risk management, and operational excellence, and will do so through acting as a liaison between internal teams (e.g., Product, Social, Logistics) to address customer pain points.

Strong technical skills and a deep understanding of system connectivity are essential, as the role involves managing data across multiple platforms, resolving system inefficiencies, and ensuring seamless integration of tools for fraud monitoring, chargeback management, and customer support operations.

What you'll do
- Escalation Management
  - Act as the primary point of contact for complex or high-stakes customer escalations, handling sensitive issues that may impact the brand's reputation.
  - Provide timely resolutions with a focus on balancing customer satisfaction and company policies.
  - Document outcomes to identify recurring issues or patterns.
- Fraudulent Activity & Chargeback Management
  - Monitor and investigate potential fraud cases to ensure thorough resolution.
  - Manage chargebacks by collaborating with relevant teams to gather evidence and dispute claims.
- Quality Improvement & Agent Development
  - Review and assess agent interactions to identify gaps in service quality, tone, or policy adherence.
  - Partner with leadership to provide coaching and support continuous improvement initiatives for agents.
- Root Cause Analysis
  - Analyze escalations and fraudulent cases to uncover root causes and systemic issues affecting the customer experience.
  - Collaborate with internal teams to recommend and implement process or policy enhancements.
- Customer Experience Optimization
  - Work cross-functionally to refine processes, reduce fraud risks, and elevate the overall customer journey.
  - Advocate for innovative solutions to proactively address customer pain points and minimize escalations.
  - Participate in weekly calibrations to ensure alignment on quality standards and expectations.
- Customer Advocacy
  - Serve as the voice of the customer by sharing insights and ensuring customer perspectives are integral to decision-making.

Key Performance Indicators include CSAT (customer Satisfaction), SLA, and Average Handle Time.

What you'll bring to the role
- Experience providing high-quality customer service and a passion for customer satisfaction.
- Ability to use iterative AI and make sound judgments on response accuracy and brand alignment.
- Excellent email communication and writing skills.
- Quick response and solution provision within company guidelines.
- Confidence in learning new technical platforms independently.
- Change management skills.
- Ability to analyze data, identify trends, and provide actionable insights.
- Critical thinking, conflict management, and creative problem-solving skills.
- Sound judgment to deviate from guidelines when necessary.
- Ability to build and maintain cross-departmental relationships.

Location: Toronto HQ [Yorkville], Hybrid work environment (3 days onsite)
Salary Range: $55,000 - $70,000

Accommodation / Accessibility: Mejuri does not discriminate and will provide accommodations upon request.

Application deadline: Review until January 31st, role remains posted until filled.

Our values include: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.

A 6-month contract role serving as the primary contact for high-stakes customer interactions, fraud monitoring, and process improvement at Mejuri.

Canada

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Reporting to the Director of Experience Manager, this role serves as the primary contact for sensitive, high-stakes customer interactions, fraud case monitoring, and risk mitigation while advocating for continuous improvement in customer experience. The CX Specialist will work cross-functionally to resolve complex cases, gain a comprehensive understanding of the business, and collaborate on enhancing processes and policies that impact the customer journey. This role requires a proactive approach to customer advocacy, risk management, and operational excellence, and will do so through acting as a liaison between internal teams (e.g., Product, Social, Logistics) to address customer pain points.

Strong technical skills and a deep understanding of system connectivity are essential, as the role involves managing data across multiple platforms, resolving system inefficiencies, and ensuring seamless integration of tools for fraud monitoring, chargeback management, and customer support operations.

What you'll do
- Escalation Management
 - Act as the primary point of contact for complex or high-stakes customer escalations, handling sensitive issues that may impact the brand's reputation.
 - Provide timely resolutions with a focus on balancing customer satisfaction and company policies.
 - Document outcomes to identify recurring issues or patterns.
- Fraudulent Activity & Chargeback Management
 - Monitor and investigate potential fraud cases to ensure thorough resolution.
 - Manage chargebacks by collaborating with relevant teams to gather evidence and dispute claims.
- Quality Improvement & Agent Development
 - Review and assess agent interactions to identify gaps in service quality, tone, or policy adherence.
 - Partner with leadership to provide coaching and support continuous improvement initiatives for agents.
- Root Cause Analysis
 - Analyze escalations and fraudulent cases to uncover root causes and systemic issues affecting the customer experience.
 - Collaborate with internal teams to recommend and implement process or policy enhancements.
- Customer Experience Optimization
 - Work cross-functionally to refine processes, reduce fraud risks, and elevate the overall customer journey.
 - Advocate for innovative solutions to proactively address customer pain points and minimize escalations.
 - Participate in weekly calibrations to ensure alignment on quality standards and expectations.
- Customer Advocacy
 - Serve as the voice of the customer by sharing insights and ensuring customer perspectives are integral to decision-making.

Key Performance Indicators include CSAT (customer Satisfaction), SLA, and Average Handle Time.

What you'll bring to the role
- Experience providing high-quality customer service and a passion for customer satisfaction.
- Ability to use iterative AI and make sound judgments on response accuracy and brand alignment.
- Excellent email communication and writing skills.
- Quick response and solution provision within company guidelines.
- Confidence in learning new technical platforms independently.
- Change management skills.
- Ability to analyze data, identify trends, and provide actionable insights.
- Critical thinking, conflict management, and creative problem-solving skills.
- Sound judgment to deviate from guidelines when necessary.
- Ability to build and maintain cross-departmental relationships.

Location: Toronto HQ [Yorkville], Hybrid work environment (3 days onsite)
Salary Range: $55,000 - $70,000

Accommodation / Accessibility: Mejuri does not discriminate and will provide accommodations upon request.

Application deadline: Review until January 31st, role remains posted until filled.

Our values include: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.Requirements:<ul><li> Experience providing high quality customer service and a passion for customer satisfaction.</li><li> Ability to use iterative AI and make sound judgments on response accuracy and brand alignment.</li><li> Excellent email communication and writing skills.</li><li> Quick response and solution provision within company guidelines.</li><li> Confidence in learning new technical platforms independently.</li><li> Change management skills.</li><li> Ability to analyze data, identify trends, and provide actionable insights.</li><li> Critical thinking, conflict management, and creative problem-solving skills.</li><li> Sound judgment to deviate from guidelines when necessary.</li><li> Ability to build and maintain cross-departmental relationships.</li></ul>Benefits:<ul><li> Competitive salary range of $55,000-$70,000.</li><li> Hybrid work environment with 3 days onsite in Toronto (Yorkville).</li><li> Accessibility accommodations available upon request.</li><li> Supportive company culture aligned with core values such as customer obsession, continuous improvement, and teamwork.</li></ul>

Customer Experience Specialist A 6-month contract role serving as the primary contact for high-stakes customer interactions, fraud monitoring, and process improvement at Mejuri. Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Reporting to the Director of Experience Manager, this role serves as the primary contact for sensitive, high-stakes customer interactions, fraud case monitoring, and risk mitigation while advocating for continuous improvement in customer experience. The CX Specialist will work cross-functionally to resolve complex cases, gain a comprehensive understanding of the business, and collaborate on enhancing processes and policies that impact the customer journey. This role requires a proactive approach to customer advocacy, risk management, and operational excellence, and will do so through acting as a liaison between internal teams (e.g., Product, Social, Logistics) to address customer pain points.

Strong technical skills and a deep understanding of system connectivity are essential, as the role involves managing data across multiple platforms, resolving system inefficiencies, and ensuring seamless integration of tools for fraud monitoring, chargeback management, and customer support operations.

What you'll do
- Escalation Management
  - Act as the primary point of contact for complex or high-stakes customer escalations, handling sensitive issues that may impact the brand's reputation.
  - Provide timely resolutions with a focus on balancing customer satisfaction and company policies.
  - Document outcomes to identify recurring issues or patterns.
- Fraudulent Activity & Chargeback Management
  - Monitor and investigate potential fraud cases to ensure thorough resolution.
  - Manage chargebacks by collaborating with relevant teams to gather evidence and dispute claims.
- Quality Improvement & Agent Development
  - Review and assess agent interactions to identify gaps in service quality, tone, or policy adherence.
  - Partner with leadership to provide coaching and support continuous improvement initiatives for agents.
- Root Cause Analysis
  - Analyze escalations and fraudulent cases to uncover root causes and systemic issues affecting the customer experience.
  - Collaborate with internal teams to recommend and implement process or policy enhancements.
- Customer Experience Optimization
  - Work cross-functionally to refine processes, reduce fraud risks, and elevate the overall customer journey.
  - Advocate for innovative solutions to proactively address customer pain points and minimize escalations.
  - Participate in weekly calibrations to ensure alignment on quality standards and expectations.
- Customer Advocacy
  - Serve as the voice of the customer by sharing insights and ensuring customer perspectives are integral to decision-making.

Key Performance Indicators include CSAT (customer Satisfaction), SLA, and Average Handle Time.

What you'll bring to the role
- Experience providing high-quality customer service and a passion for customer satisfaction.
- Ability to use iterative AI and make sound judgments on response accuracy and brand alignment.
- Excellent email communication and writing skills.
- Quick response and solution provision within company guidelines.
- Confidence in learning new technical platforms independently.
- Change management skills.
- Ability to analyze data, identify trends, and provide actionable insights.
- Critical thinking, conflict management, and creative problem-solving skills.
- Sound judgment to deviate from guidelines when necessary.
- Ability to build and maintain cross-departmental relationships.

Location: Toronto HQ [Yorkville], Hybrid work environment (3 days onsite)
Salary Range: $55,000 - $70,000

Accommodation / Accessibility: Mejuri does not discriminate and will provide accommodations upon request.

Application deadline: Review until January 31st, role remains posted until filled.

Our values include: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST. Customer Experience Specialist Technical Customer Success Manager Mejuri retail jewelry-retail online-jewelry-shop luxury-fashion-accessories apparel apparel-and-fashion communities consumer-internet consumers crowdsourcing designers e-commerce fashion global information-technology internet jewellery-design jewelry jewelry-manufacturing services Toronto

This role involves managing escalations, investigating fraud, and enhancing customer experience through cross-functional collaboration. It requires technical skills, customer advocacy, and a focus on quality metrics.

Category Manager

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. The company is seeking a Category Manager to own the product lifecycle, strategy, and performance of a key jewelry category, working closely with cross-functional teams to define high-growth assortments that align with brand values. Responsibilities include developing product portfolio strategies, managing P&L, optimizing pricing and gross margins, supporting lifecycle management, and collaborating on omnichannel assortment and go-to-market plans. The role requires 5-8 years of experience in merchandising, category management, or related fields within jewelry or luxury goods, with proven skills in P&L ownership, pricing, data analysis, and cross-functional teamwork. The position is based in New York, NY, and offers benefits such as paid vacation, medical and dental coverage, parental leave top-up, and a product discount.

Mejuri is seeking a Category Manager to oversee the product lifecycle, strategy, and performance of a jewelry category, leveraging data and cross-functional collaboration.

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. The company is seeking a Category Manager to own the product lifecycle, strategy, and performance of a key jewelry category, working closely with cross-functional teams to define high-growth assortments that align with brand values. Responsibilities include developing product portfolio strategies, managing P&L, optimizing pricing and gross margins, supporting lifecycle management, and collaborating on omnichannel assortment and go-to-market plans. The role requires 5-8 years of experience in merchandising, category management, or related fields within jewelry or luxury goods, with proven skills in P&L ownership, pricing, data analysis, and cross-functional teamwork. The position is based in New York, NY, and offers benefits such as paid vacation, medical and dental coverage, parental leave top-up, and a product discount.Benefits:<ul><li> A minimum of three weeks vacation, plus personal days and three religious/cultural observance days.</li><li> ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.</li><li> Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for full-time employees.</li><li> Bereavement leave, including miscarriage and stillbirth support.</li><li> Parental leave salary top-up of up to 80%, with personalized return-to-work transition and accommodation plan.</li><li> Semi-annual performance reviews.</li><li> A generous product discount!</li></ul>

Category Manager Mejuri is seeking a Category Manager to oversee the product lifecycle, strategy, and performance of a jewelry category, leveraging data and cross-functional collaboration. Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression. The company is seeking a Category Manager to own the product lifecycle, strategy, and performance of a key jewelry category, working closely with cross-functional teams to define high-growth assortments that align with brand values. Responsibilities include developing product portfolio strategies, managing P&L, optimizing pricing and gross margins, supporting lifecycle management, and collaborating on omnichannel assortment and go-to-market plans. The role requires 5-8 years of experience in merchandising, category management, or related fields within jewelry or luxury goods, with proven skills in P&L ownership, pricing, data analysis, and cross-functional teamwork. The position is based in New York, NY, and offers benefits such as paid vacation, medical and dental coverage, parental leave top-up, and a product discount. Category Manager Director Mejuri retail jewelry-retail online-jewelry-shop luxury-fashion-accessories apparel apparel-and-fashion communities consumer-internet consumers crowdsourcing designers e-commerce fashion global information-technology internet jewellery-design jewelry jewelry-manufacturing services New York New York

The role involves managing the end-to-end product portfolio, optimizing pricing and margins, and supporting omnichannel assortment strategies. It requires analytical skills, experience in merchandising, and cross-team collaboration.

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