Product Marketing Manager

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

This is a senior IC role for someone who wants to operate at the center of product, AI, sales, and strategy. You’ll shape the stories the market hears, the narratives sales teams use, and the way we explain a very technical product to customers who are trying to make sense of the AI shift. You’ll work directly with product, engineering, sales leadership, and the marketing team. You’ll be hands-on with the product and the tech. You’ll own major moments like launches, new narratives, pricing shifts, and enablement pushes. This isn’t a lane job. It’s a builder role for someone who wants to work fast, think from first principles, and help define the new way PMM works.

Key responsibilities include leading positioning and messaging, translating complex AI tech into simple stories, creating high-impact sales assets, listening to customer signals, creating PMM assets, driving cross-functional alignment, leading launches, and modeling strong writing and technical understanding.

The ideal candidate is a hybrid strategist, storyteller, and technologist with deep B2B product marketing experience, ability to research and synthesize insights, excellent communication skills, and a strong interest in AI technology. Proven experience owning major PMM work for complex products, working in fast-paced environments, and a passion for innovation are required.

Benefits include a salary range of $200,000 - $240,000 for the San Francisco Bay Area, potential bonuses, stock options, and a full benefits package. Intercom supports a hybrid work policy, values diversity, and is committed to equal employment opportunity.

Intercom is seeking a Principal Product Marketing Manager to lead positioning, messaging, and go-to-market strategies for their AI-driven customer service products.

Principal Product Marketing Manager

United States

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

This is a senior IC role for someone who wants to operate at the center of product, AI, sales, and strategy. You’ll shape the stories the market hears, the narratives sales teams use, and the way we explain a very technical product to customers who are trying to make sense of the AI shift. You’ll work directly with product, engineering, sales leadership, and the marketing team. You’ll be hands-on with the product and the tech. You’ll own major moments like launches, new narratives, pricing shifts, and enablement pushes. This isn’t a lane job. It’s a builder role for someone who wants to work fast, think from first principles, and help define the new way PMM works.

Key responsibilities include leading positioning and messaging, translating complex AI tech into simple stories, creating high-impact sales assets, listening to customer signals, creating PMM assets, driving cross-functional alignment, leading launches, and modeling strong writing and technical understanding.

The ideal candidate is a hybrid strategist, storyteller, and technologist with deep B2B product marketing experience, ability to research and synthesize insights, excellent communication skills, and a strong interest in AI technology. Proven experience owning major PMM work for complex products, working in fast-paced environments, and a passion for innovation are required.

Benefits include a salary range of $200,000 - $240,000 for the San Francisco Bay Area, potential bonuses, stock options, and a full benefits package. Intercom supports a hybrid work policy, values diversity, and is committed to equal employment opportunity.Requirements:<ul><li> Deep experience in B2B product marketing and a track record of shaping how complex products are understood in the market</li><li> Ability to research patterns, synthesize insights, and frame a narrative that cuts through noise</li><li> Great writing and communication skills</li><li> Comfort working directly with execs and product leaders</li><li> Strong judgment and the ability to work independently on large, high-stakes initiatives</li><li> A genuine interest in AI technology and a willingness to get hands-on with the product</li><li> Proven experience owning major PMM work end to end for complex products</li><li> Experience working in fast, creative, non-cookie-cutter marketing environments</li><li> Background in fast-growing startups or high-velocity environments</li></ul>Benefits:<ul><li> Full benefits package including health insurance, dental, vision, and parental leave</li><li> Competitive salary range of $200,000 - $240,000 (SF Bay Area)</li><li> Potential for bonuses and stock options (RSUs)</li><li> Hybrid working policy with at least three days in the office per week</li><li> A culture that values diversity and equal employment opportunity</li></ul>

Intercom

Principal Product Marketing Manager Intercom is seeking a Principal Product Marketing Manager to lead positioning, messaging, and go-to-market strategies for their AI-driven customer service products. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

This is a senior IC role for someone who wants to operate at the center of product, AI, sales, and strategy. You’ll shape the stories the market hears, the narratives sales teams use, and the way we explain a very technical product to customers who are trying to make sense of the AI shift. You’ll work directly with product, engineering, sales leadership, and the marketing team. You’ll be hands-on with the product and the tech. You’ll own major moments like launches, new narratives, pricing shifts, and enablement pushes. This isn’t a lane job. It’s a builder role for someone who wants to work fast, think from first principles, and help define the new way PMM works.

Key responsibilities include leading positioning and messaging, translating complex AI tech into simple stories, creating high-impact sales assets, listening to customer signals, creating PMM assets, driving cross-functional alignment, leading launches, and modeling strong writing and technical understanding.

The ideal candidate is a hybrid strategist, storyteller, and technologist with deep B2B product marketing experience, ability to research and synthesize insights, excellent communication skills, and a strong interest in AI technology. Proven experience owning major PMM work for complex products, working in fast-paced environments, and a passion for innovation are required.

Benefits include a salary range of $200,000 - $240,000 for the San Francisco Bay Area, potential bonuses, stock options, and a full benefits package. Intercom supports a hybrid work policy, values diversity, and is committed to equal employment opportunity. Product Marketing Manager Product Adoption Specialist Intercom software-development it-services-and-it-consulting business-intelligence-platforms customer-service-technology artificial-intelligence chat-bots-software business-instant-messaging-software chatbots-software conversational-marketing-software conversational-support-software customer-self-service-software digital-adoption-platforms digital-customer-service-platforms help-desk-software live-chat-software software San Francisco California

This role involves shaping product narratives, translating complex AI technology for customers, and leading launches and enablement efforts. The candidate will work closely with product, engineering, sales, and marketing teams to drive impactful product marketing initiatives.

Marketing Manager

Intercom is looking for a Senior Brand Marketing Manager to own the development and execution of brand campaigns, oversee media planning and buying across channels like CTV, OOH, audio, and paid social, and collaborate with various teams to ensure cohesive brand messaging. The role involves leading creative development, analyzing campaign performance, and driving brand awareness and consideration through strategic media placement and storytelling. The position offers an opportunity to shape how the brand is experienced globally, working closely with internal teams and external agencies in a fast-paced, growth-oriented environment.

Intercom is seeking a Senior Brand Marketing Manager to lead brand campaigns and media strategy to enhance brand awareness and impact.

Senior Brand Marketing Manager

Intercom is looking for a Senior Brand Marketing Manager to own the development and execution of brand campaigns, oversee media planning and buying across channels like CTV, OOH, audio, and paid social, and collaborate with various teams to ensure cohesive brand messaging. The role involves leading creative development, analyzing campaign performance, and driving brand awareness and consideration through strategic media placement and storytelling. The position offers an opportunity to shape how the brand is experienced globally, working closely with internal teams and external agencies in a fast-paced, growth-oriented environment.Benefits:<ul><li> Competitive salary and meaningful equity</li><li> Comprehensive medical, dental, and vision coverage</li><li> Regular compensation reviews</li><li> Flexible paid time off policy</li><li> Paid Parental Leave Program</li><li> 401k plan & match</li><li> In-office bicycle storage</li><li> Fun events for employees, friends, and family</li></ul>

Senior Brand Marketing Manager Intercom is seeking a Senior Brand Marketing Manager to lead brand campaigns and media strategy to enhance brand awareness and impact. Intercom is looking for a Senior Brand Marketing Manager to own the development and execution of brand campaigns, oversee media planning and buying across channels like CTV, OOH, audio, and paid social, and collaborate with various teams to ensure cohesive brand messaging. The role involves leading creative development, analyzing campaign performance, and driving brand awareness and consideration through strategic media placement and storytelling. The position offers an opportunity to shape how the brand is experienced globally, working closely with internal teams and external agencies in a fast-paced, growth-oriented environment. Marketing Manager Brand Ambassador Intercom software-development it-services-and-it-consulting business-intelligence-platforms customer-service-technology artificial-intelligence chat-bots-software business-instant-messaging-software chatbots-software conversational-marketing-software conversational-support-software customer-self-service-software digital-adoption-platforms digital-customer-service-platforms help-desk-software live-chat-software software San Francisco California

This role involves developing and executing high-impact brand campaigns across multiple channels, managing media strategies, and collaborating with internal teams and external partners. The position requires strategic thinking, data analysis, and experience in brand advertising, primarily in a SaaS environment.

Sales Operations Manager

Intercom is seeking an analytical and impact-driven Sales Operations Manager to join their Revenue Operations team. The role involves strategic collaboration with sales leaders, process optimization, project leadership, data analysis, AI innovation, and driving operational excellence to support the company's growth and sales efficiency in a dynamic, AI-first environment.

Join Intercom as a Sales Operations Manager to enhance sales efficiency, analyze performance data, and lead strategic initiatives in a dynamic, AI-driven SaaS company.

Intercom is seeking an analytical and impact-driven Sales Operations Manager to join their Revenue Operations team. The role involves strategic collaboration with sales leaders, process optimization, project leadership, data analysis, AI innovation, and driving operational excellence to support the company's growth and sales efficiency in a dynamic, AI-first environment.Benefits:<ul><li> Competitive salary and meaningful equity</li><li> Comprehensive medical, dental, and vision coverage</li><li> Regular compensation reviews - great work is rewarded</li><li> Flexible paid time off policy</li><li> Paid Parental Leave Program</li><li> 401k plan & match</li><li> In-office bicycle storage</li><li> Fun events for Intercomrades, friends, and family</li></ul>

Sales Operations Manager Join Intercom as a Sales Operations Manager to enhance sales efficiency, analyze performance data, and lead strategic initiatives in a dynamic, AI-driven SaaS company. Intercom is seeking an analytical and impact-driven Sales Operations Manager to join their Revenue Operations team. The role involves strategic collaboration with sales leaders, process optimization, project leadership, data analysis, AI innovation, and driving operational excellence to support the company's growth and sales efficiency in a dynamic, AI-first environment. Sales Operations Manager Sales Intercom software-development it-services-and-it-consulting business-intelligence-platforms customer-service-technology artificial-intelligence chat-bots-software business-instant-messaging-software chatbots-software conversational-marketing-software conversational-support-software customer-self-service-software digital-adoption-platforms digital-customer-service-platforms help-desk-software live-chat-software software Salesforce Excel Google Sheets Tableau Clari Gong Outreach SQL San Francisco California

Intercom is hiring a Sales Operations Manager to support their revenue growth through data analysis, process optimization, and strategic project leadership. The role involves collaborating with sales teams, leveraging AI, and driving operational excellence in a hybrid work environment.

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