Software Engineer

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! Responsibilities: Improve the product experience by delivering high-quality features. Develop secure, well-tested, performant product features across React Native, React, GraphQL, and backend/service integrations. Work in a cross-functional team that collaborates closely with Product, QA, backend, mobile/desktop, cloud, and release/UAT partners. Own features end-to-end: clarify requirements, design the technical approach, implement, test, support release, and verify production behavior. Debug issues across the full stack, including frontend state, API contracts, backend services, event flows, logs, and third-party integrations. Bring a security and product mindset to device-related experiences, including enrollment, device posture, access control, policy behavior, and edge cases. Be proactive in suggesting pragmatic engineering improvements, architecture refinements, and best practices without overengineering. Maintain AI-native working surfaces: tests, documentation, prompts, scripts, and configuration that allow AI agents to work effectively with the codebase. Contribute to the team’s AI workflow improvements by creating and sharing skills, automation templates, prompts, and development best practices.

Aura is seeking a Senior Full Stack Engineer to improve product experience and develop secure, high-quality features across various technologies.

Senior Full Stack Engineer

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! Responsibilities: Improve the product experience by delivering high-quality features. Develop secure, well-tested, performant product features across React Native, React, GraphQL, and backend/service integrations. Work in a cross-functional team that collaborates closely with Product, QA, backend, mobile/desktop, cloud, and release/UAT partners. Own features end-to-end: clarify requirements, design the technical approach, implement, test, support release, and verify production behavior. Debug issues across the full stack, including frontend state, API contracts, backend services, event flows, logs, and third-party integrations. Bring a security and product mindset to device-related experiences, including enrollment, device posture, access control, policy behavior, and edge cases. Be proactive in suggesting pragmatic engineering improvements, architecture refinements, and best practices without overengineering. Maintain AI-native working surfaces: tests, documentation, prompts, scripts, and configuration that allow AI agents to work effectively with the codebase. Contribute to the team’s AI workflow improvements by creating and sharing skills, automation templates, prompts, and development best practices.Requirements:<ul><li> 5+ years of software engineering experience.</li><li> 1+ year of React Native experience.</li><li> Production experience with React, Redux, and TypeScript.</li><li> Strong knowledge of HTML, CSS, and SCSS.</li><li> Experience working with GraphQL APIs and typed frontend/backend contracts.</li><li> Good understanding of backend development concepts; NodeJS and NPM experience is a plus.</li><li> Strong debugging skills across frontend, API, backend, logs, and data/event flows.</li><li> Product mindset with the ability to reason through customer impact, edge cases, rollout risk, and operational behavior.</li><li> Security-minded engineering judgment, especially around identity, device state, access control, permissions, and auditability.</li><li> Strong knowledge of data structures, algorithms, architectural design, design patterns, and design anti-patterns.</li><li> Solid Computer Science background.</li><li> Ability to work with ambiguous requirements and turn them into clear technical plans.</li><li> Strong ownership: able to drive work from discovery through implementation, QA, release, and production follow-up.</li><li> Clear, direct communication and strong collaboration with QA, Product, and cross-functional engineering teams.</li><li> Active experience using AI coding assistants such as Claude Code, Cursor, GitHub Copilot, or similar tools in daily development.</li><li> Understanding of prompt engineering and ability to communicate tasks effectively to AI agents.</li><li> Experience with LLM-powered tools for code generation, code review, debugging, documentation, and test creation.</li><li> Willingness to work in an AI-first development paradigm where AI agents are a primary development tool.</li><li> Experience with Native iOS or Android development is a plus.</li><li> Experience with MCP and configuring AI agent environments is a plus.</li><li> Upper-Intermediate English level or higher.</li></ul>Benefits:<ul><li> Equal employment opportunity without discrimination.</li><li> Commitment to an inclusive community.</li><li> Accessible environment for all candidates during the application process.</li></ul>

Aura798

Senior Full Stack Engineer Aura is seeking a Senior Full Stack Engineer to improve product experience and develop secure, high-quality features across various technologies. Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! Responsibilities: Improve the product experience by delivering high-quality features. Develop secure, well-tested, performant product features across React Native, React, GraphQL, and backend/service integrations. Work in a cross-functional team that collaborates closely with Product, QA, backend, mobile/desktop, cloud, and release/UAT partners. Own features end-to-end: clarify requirements, design the technical approach, implement, test, support release, and verify production behavior. Debug issues across the full stack, including frontend state, API contracts, backend services, event flows, logs, and third-party integrations. Bring a security and product mindset to device-related experiences, including enrollment, device posture, access control, policy behavior, and edge cases. Be proactive in suggesting pragmatic engineering improvements, architecture refinements, and best practices without overengineering. Maintain AI-native working surfaces: tests, documentation, prompts, scripts, and configuration that allow AI agents to work effectively with the codebase. Contribute to the team’s AI workflow improvements by creating and sharing skills, automation templates, prompts, and development best practices. Software Engineer Developer Relations (DevRel) Aura798 React Native React TypeScript Redux GraphQL NodeJS NPM AI IDEs Claude Code Cursor GitHub Copilot

Join Aura as a Senior Full Stack Engineer to enhance digital safety products by delivering high-quality features and collaborating with cross-functional teams. This role involves end-to-end ownership of features and debugging across the full stack.

Customer Support Specialist

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! We are seeking a dynamic, customer service-oriented Customer Support Specialist to serve as a front line ambassador for Aura. In this role, you’ll educate our customers about our product, provide empathetic and prompt responses to customer inquiries, and collaborate with Customer Experience colleagues to deliver high quality support to Aura customers. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center). Day to Day: Works as part of the Customer Experience team to provide superior service to Aura customers. Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with Aura’s products and services. Manage a high volume of inbound calls and deliver a positive experience for each caller. Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs. Conduct outbound calls when following up with customers. Other duties and responsibilities as assigned by management team.

The Customer Support Specialist serves as a front line ambassador for Aura, educating customers about products and providing empathetic responses to inquiries.

United States

Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! We are seeking a dynamic, customer service-oriented Customer Support Specialist to serve as a front line ambassador for Aura. In this role, you’ll educate our customers about our product, provide empathetic and prompt responses to customer inquiries, and collaborate with Customer Experience colleagues to deliver high quality support to Aura customers. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center). Day to Day: Works as part of the Customer Experience team to provide superior service to Aura customers. Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with Aura’s products and services. Manage a high volume of inbound calls and deliver a positive experience for each caller. Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs. Conduct outbound calls when following up with customers. Other duties and responsibilities as assigned by management team.Requirements:<ul><li> 2 years of experience in a customer service or call center environment preferred</li><li> Excellent data entry and typing skills</li><li> Superior listening, verbal, and written communication skills</li><li> Ability to handle emotional and high-stress calls with empathy, remaining patient and calm to understand the caller's reason for the call and respond appropriately</li><li> Ability to multitask effectively, simultaneously listening and typing with high detail and accuracy</li><li> Prior experience with upselling is preferred but not required (willingness to learn is a must)</li><li> Comfortable with utilizing technology, navigating the internet, and learning new system processes; newly hired employees must successfully complete New Hire Orientation and the Credit Education training program, then pass all certification exams</li><li> Experience working with Microsoft Windows and Google Suite environment; comfort with Mac systems preferred</li><li> Reliable home internet (minimum internet download speed of 50 mbps) and dedicated workspace to ensure confidentiality; must have dedicated hard-wired internet access w/ethernet cable</li></ul>Benefits:<ul><li> Competitive pay</li><li> Health and wellness benefits</li><li> Retirement savings plans</li><li> Parental leave</li><li> Upsell incentives</li></ul>

Customer Support Specialist The Customer Support Specialist serves as a front line ambassador for Aura, educating customers about products and providing empathetic responses to inquiries. Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations. Come build with us! We are seeking a dynamic, customer service-oriented Customer Support Specialist to serve as a front line ambassador for Aura. In this role, you’ll educate our customers about our product, provide empathetic and prompt responses to customer inquiries, and collaborate with Customer Experience colleagues to deliver high quality support to Aura customers. This role is remote, but you must be based in the greater San Antonio, TX area (within 50 miles of city center). Day to Day: Works as part of the Customer Experience team to provide superior service to Aura customers. Answer general customer service inquiries, process enrollments, handle complaints, and troubleshoot problems with Aura’s products and services. Manage a high volume of inbound calls and deliver a positive experience for each caller. Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs. Conduct outbound calls when following up with customers. Other duties and responsibilities as assigned by management team. Customer Support Specialist Technical Customer Success Manager Aura798 San Antonio Texas

As a Customer Support Specialist, you will manage customer inquiries and provide high-quality support while identifying upsell opportunities. This role requires strong communication skills and the ability to handle high-stress situations with empathy.

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