Solutions Engineer

We are a well-funded deep tech company headquartered in Northern Virginia, with a satellite office in London. We are building a suite of autonomous software reliability and testing products. Our team is collaborative, highly technical, and customer focused. We prioritize the long-term in our structure, our products, and our relationships.

We’re looking for an unconventional thinker, a boredom fighter and an agent of chaos. You will be deploying the arsenal of tools and technologies from the Antithesis platform to find bugs and break our customers’ software. You will be able to articulate and convince future customers about the new paradigm of software testing and reliability brought by Antithesis.

What You'll Do:
- Execute in Proof-of-Concept (POC) engagements to help demonstrate Antithesis product value to new customers.
- Participate in new customer onboarding activities.
- Support the sales team with technical qualifications and consultations.
- Lead customer workshops around Property-based-Testing (PBT) and other topics.
- Find bugs and break open source software.
- Thought leadership around testing complex systems.
- Build, maintain and show product demos.
- Guide customers and prospects on the Antithesis platform and testing methodologies.

Who You Are:
- Highly technical, and more importantly technically curious.
- Easily bored and needs new challenges.
- Interested to learn and absorb new technologies.
- Comfortable working in tight timelines and high pressure situations.
- Great communicator - both written and verbal.
- Good team player, able to work with small but highly skilled individuals.
- Professional, but flexible - you can roll with the fast pace of a startup.

Good Skills and Experiences to have:
- Building, running automated tests (Integration tests, end-to-end testing)
- Containerization, Docker, Kubernetes.
- Object-oriented programming
- Linux-based operating systems
- Scripting languages (bash/shell, Python, Javascript)
- Querying data (via SQL, NoSQL or other query engines)

This role will require some travel (client site, conferences, Antithesis HQ).

Join Antithesis as a Solutions Engineer to deploy tools, find bugs, and demonstrate the value of their autonomous software testing products.

United States

We are a well-funded deep tech company headquartered in Northern Virginia, with a satellite office in London. We are building a suite of autonomous software reliability and testing products. Our team is collaborative, highly technical, and customer focused. We prioritize the long-term in our structure, our products, and our relationships.

We’re looking for an unconventional thinker, a boredom fighter and an agent of chaos. You will be deploying the arsenal of tools and technologies from the Antithesis platform to find bugs and break our customers’ software. You will be able to articulate and convince future customers about the new paradigm of software testing and reliability brought by Antithesis.

What You'll Do:
- Execute in Proof-of-Concept (POC) engagements to help demonstrate Antithesis product value to new customers.
- Participate in new customer onboarding activities.
- Support the sales team with technical qualifications and consultations.
- Lead customer workshops around Property-based-Testing (PBT) and other topics.
- Find bugs and break open source software.
- Thought leadership around testing complex systems.
- Build, maintain and show product demos.
- Guide customers and prospects on the Antithesis platform and testing methodologies.

Who You Are:
- Highly technical, and more importantly technically curious.
- Easily bored and needs new challenges.
- Interested to learn and absorb new technologies.
- Comfortable working in tight timelines and high pressure situations.
- Great communicator - both written and verbal.
- Good team player, able to work with small but highly skilled individuals.
- Professional, but flexible - you can roll with the fast pace of a startup.

Good Skills and Experiences to have:
- Building, running automated tests (Integration tests, end-to-end testing)
- Containerization, Docker, Kubernetes.
- Object-oriented programming
- Linux-based operating systems
- Scripting languages (bash/shell, Python, Javascript)
- Querying data (via SQL, NoSQL or other query engines)

This role will require some travel (client site, conferences, Antithesis HQ).Requirements:<ul><li> Highly technical, and more importantly technically curious.</li><li> Easily bored and needs new challenges.</li><li> Interested to learn and absorb new technologies.</li><li> Comfortable working in tight timelines and high pressure situations.</li><li> Great communicator - both written and verbal.</li><li> Good team player, able to work with small but highly skilled individuals.</li><li> Building, running automated tests (Integration tests, end-to-end testing).</li><li> Containerization, Docker, Kubernetes.</li><li> Object-oriented programming.</li><li> Linux-based operating systems.</li><li> Scripting languages (bash/shell, Python, Javascript).</li><li> Querying data (via SQL, NoSQL or other query engines).</li></ul>Benefits:<ul><li> Supportive and collaborative team environment.</li><li> Opportunities to work with cutting-edge autonomous testing technologies.</li><li> Travel opportunities to client sites, conferences, and HQ.</li></ul>

Antithesisfoods

Solutions Engineer Join Antithesis as a Solutions Engineer to deploy tools, find bugs, and demonstrate the value of their autonomous software testing products. We are a well-funded deep tech company headquartered in Northern Virginia, with a satellite office in London. We are building a suite of autonomous software reliability and testing products. Our team is collaborative, highly technical, and customer focused. We prioritize the long-term in our structure, our products, and our relationships.

We’re looking for an unconventional thinker, a boredom fighter and an agent of chaos. You will be deploying the arsenal of tools and technologies from the Antithesis platform to find bugs and break our customers’ software. You will be able to articulate and convince future customers about the new paradigm of software testing and reliability brought by Antithesis.

What You'll Do:
- Execute in Proof-of-Concept (POC) engagements to help demonstrate Antithesis product value to new customers.
- Participate in new customer onboarding activities.
- Support the sales team with technical qualifications and consultations.
- Lead customer workshops around Property-based-Testing (PBT) and other topics.
- Find bugs and break open source software.
- Thought leadership around testing complex systems.
- Build, maintain and show product demos.
- Guide customers and prospects on the Antithesis platform and testing methodologies.

Who You Are:
- Highly technical, and more importantly technically curious.
- Easily bored and needs new challenges.
- Interested to learn and absorb new technologies.
- Comfortable working in tight timelines and high pressure situations.
- Great communicator - both written and verbal.
- Good team player, able to work with small but highly skilled individuals.
- Professional, but flexible - you can roll with the fast pace of a startup.

Good Skills and Experiences to have:
- Building, running automated tests (Integration tests, end-to-end testing)
- Containerization, Docker, Kubernetes.
- Object-oriented programming
- Linux-based operating systems
- Scripting languages (bash/shell, Python, Javascript)
- Querying data (via SQL, NoSQL or other query engines)

This role will require some travel (client site, conferences, Antithesis HQ). Solutions Engineer Engineer Antithesisfoods food-production Docker Kubernetes Linux bash shell Python Javascript SQL NoSQL Vienna Virginia

Antithesis is seeking a Solutions Engineer to support customer onboarding, conduct proof-of-concept engagements, and promote their testing platform. The role involves technical demonstrations, support, and thought leadership in software reliability.

Customer Success Manager

As a Customer Success Manager at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ensuring our clients achieve their strategic objectives using our autonomous software testing platform. Your efforts directly influence customer retention and Net Revenue Retention (NRR), underscoring the importance of your role in our company’s success.

In this position, you will build and maintain strong relationships with customers, acting as a trusted advisor and advocate. You will be instrumental in translating customer interactions into actionable insights that help shape product improvements and strategic decisions. Your role is pivotal in bridging the gap between Antithesis and our customers, ensuring that their feedback and needs guide our innovation and service enhancements.

This role demands strong technical proficiency, excellent communication skills, and a deep understanding of software development, QA, and DevOps practices. Your ability to navigate complex customer dynamics and drive successful outcomes will be key to your success. You should also expect occasional travel to meet with clients and strengthen these essential relationships.

As a Customer Success Manager at Antithesis you will be responsible for:
- Leading Customer Onboarding: Guide customers through a structured onboarding process in collaboration with the Professional Services team to ensure a smooth start, quick time-to-value, and tailored solutions.
- Driving Product Adoption: Foster deep understanding and effective use of the platform’s key technical features through training, resources, and workshops to ensure customers mature their operations and meet their strategic goals.
- Monitoring Customer Health and Managing Risk: Monitor customer health using metrics like product usage and support interactions, identify at-risk accounts early, and implement strategies to mitigate churn risks, addressing potential risks proactively to ensure long-term customer success.
- Proactively Managing Customer Relationships: Act as the primary contact for assigned accounts, developing trust-based relationships, conducting regular progress check-ins, and developing strategic account plans.
- Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting customer feedback to the product team, involving regular synchronization meetings or forums to inform product development priorities.
- Developing and Executing Playbooks and Customer Success Plans: Develop and execute tailored customer success plans outlining key goals and milestones, and create proactive playbooks for retention and growth, addressing common challenges and opportunities.
- Leading Quarterly Business Reviews (QBRs): Organize and lead QBRs to demonstrate value delivered, review performance metrics, align with customer priorities, and explore deeper collaboration opportunities.
- Driving Renewals and Expansions: Manage the renewal process by driving customer satisfaction and value realization, and identify expansion opportunities by uncovering new use cases and features.
- Developing Customer Advocacy: Manage customer advocacy through case studies, references, testimonials, and a customer advisory board to enhance market presence and gather strategic insights.
- Facilitating Cross-Functional Collaboration: Work closely with sales, professional services, and product teams to ensure smooth transitions, address technical needs, and prioritize customer feedback on the product roadmap.
- Managing Escalations: Act as the primary contact for escalations, coordinate resolutions with support and engineering, and maintain communication with customers during critical incidents.

Our ideal Customer Success Manager will have:
- 4+ years of experience in a customer-facing role, ideally in customer success, account management, onboarding/implementation or similar roles within a B2B technology company with a track record of top performance.
- Strong technical proficiency (ideally a former software engineer), with the ability to understand complex software systems and concepts as well as effectively use and guide customers on usage of the Antithesis platform.
- Strong understanding of software development, QA, and DevOps practices.
- Demonstrated expertise in customer account growth, including identifying new buyers and successfully navigating and growing commercial relationships.
- Excellent communication, relationship-building, and problem-solving skills.
- Ability to influence without direct authority and hold cross-functional teams accountable to a timeline.
- Diplomacy, tact, and poise under pressure when working through customer issues and escalations.
- Expertise in change management, specifically in adopting new technologies and integrating them into business workflows.
- Ability to travel up to 25% of the time.

Preferred Qualifications:
- Bachelor’s degree in Computer Science or a related technical field.
- Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer tools or similar technical products.
- Certified Customer Success Manager (CCSM) or similar qualifications.

The Customer Success Manager at Antithesis is responsible for ensuring customer satisfaction, driving product adoption, and managing relationships post-sale to support company growth.

As a Customer Success Manager at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ensuring our clients achieve their strategic objectives using our autonomous software testing platform. Your efforts directly influence customer retention and Net Revenue Retention (NRR), underscoring the importance of your role in our company’s success.

In this position, you will build and maintain strong relationships with customers, acting as a trusted advisor and advocate. You will be instrumental in translating customer interactions into actionable insights that help shape product improvements and strategic decisions. Your role is pivotal in bridging the gap between Antithesis and our customers, ensuring that their feedback and needs guide our innovation and service enhancements.

This role demands strong technical proficiency, excellent communication skills, and a deep understanding of software development, QA, and DevOps practices. Your ability to navigate complex customer dynamics and drive successful outcomes will be key to your success. You should also expect occasional travel to meet with clients and strengthen these essential relationships.

As a Customer Success Manager at Antithesis you will be responsible for:
- Leading Customer Onboarding: Guide customers through a structured onboarding process in collaboration with the Professional Services team to ensure a smooth start, quick time-to-value, and tailored solutions.
- Driving Product Adoption: Foster deep understanding and effective use of the platform’s key technical features through training, resources, and workshops to ensure customers mature their operations and meet their strategic goals.
- Monitoring Customer Health and Managing Risk: Monitor customer health using metrics like product usage and support interactions, identify at-risk accounts early, and implement strategies to mitigate churn risks, addressing potential risks proactively to ensure long-term customer success.
- Proactively Managing Customer Relationships: Act as the primary contact for assigned accounts, developing trust-based relationships, conducting regular progress check-ins, and developing strategic account plans.
- Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting customer feedback to the product team, involving regular synchronization meetings or forums to inform product development priorities.
- Developing and Executing Playbooks and Customer Success Plans: Develop and execute tailored customer success plans outlining key goals and milestones, and create proactive playbooks for retention and growth, addressing common challenges and opportunities.
- Leading Quarterly Business Reviews (QBRs): Organize and lead QBRs to demonstrate value delivered, review performance metrics, align with customer priorities, and explore deeper collaboration opportunities.
- Driving Renewals and Expansions: Manage the renewal process by driving customer satisfaction and value realization, and identify expansion opportunities by uncovering new use cases and features.
- Developing Customer Advocacy: Manage customer advocacy through case studies, references, testimonials, and a customer advisory board to enhance market presence and gather strategic insights.
- Facilitating Cross-Functional Collaboration: Work closely with sales, professional services, and product teams to ensure smooth transitions, address technical needs, and prioritize customer feedback on the product roadmap.
- Managing Escalations: Act as the primary contact for escalations, coordinate resolutions with support and engineering, and maintain communication with customers during critical incidents.

Our ideal Customer Success Manager will have:
- 4+ years of experience in a customer-facing role, ideally in customer success, account management, onboarding/implementation or similar roles within a B2B technology company with a track record of top performance.
- Strong technical proficiency (ideally a former software engineer), with the ability to understand complex software systems and concepts as well as effectively use and guide customers on usage of the Antithesis platform.
- Strong understanding of software development, QA, and DevOps practices.
- Demonstrated expertise in customer account growth, including identifying new buyers and successfully navigating and growing commercial relationships.
- Excellent communication, relationship-building, and problem-solving skills.
- Ability to influence without direct authority and hold cross-functional teams accountable to a timeline.
- Diplomacy, tact, and poise under pressure when working through customer issues and escalations.
- Expertise in change management, specifically in adopting new technologies and integrating them into business workflows.
- Ability to travel up to 25% of the time.

Preferred Qualifications:
- Bachelor’s degree in Computer Science or a related technical field.
- Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer tools or similar technical products.
- Certified Customer Success Manager (CCSM) or similar qualifications.Benefits:<ul><li> Opportunities to work in a fast-paced, innovative environment focused on cutting-edge software development.</li><li> Collaborative and creative office environment.</li><li> Travel up to 25% for client meetings and relationship building.</li><li> Professional growth and development opportunities.</li><li> Work with a well-funded deep tech company with exponential growth.</li><li> Be part of a mission-driven team shaping the future of software testing and reliability.</li></ul>

Customer Success Manager The Customer Success Manager at Antithesis is responsible for ensuring customer satisfaction, driving product adoption, and managing relationships post-sale to support company growth. As a Customer Success Manager at Antithesis, you play a critical role in the post-sale journey of our customers. You are the key point of contact, dedicated to ensuring our clients achieve their strategic objectives using our autonomous software testing platform. Your efforts directly influence customer retention and Net Revenue Retention (NRR), underscoring the importance of your role in our company’s success.

In this position, you will build and maintain strong relationships with customers, acting as a trusted advisor and advocate. You will be instrumental in translating customer interactions into actionable insights that help shape product improvements and strategic decisions. Your role is pivotal in bridging the gap between Antithesis and our customers, ensuring that their feedback and needs guide our innovation and service enhancements.

This role demands strong technical proficiency, excellent communication skills, and a deep understanding of software development, QA, and DevOps practices. Your ability to navigate complex customer dynamics and drive successful outcomes will be key to your success. You should also expect occasional travel to meet with clients and strengthen these essential relationships.

As a Customer Success Manager at Antithesis you will be responsible for:
- Leading Customer Onboarding: Guide customers through a structured onboarding process in collaboration with the Professional Services team to ensure a smooth start, quick time-to-value, and tailored solutions.
- Driving Product Adoption: Foster deep understanding and effective use of the platform’s key technical features through training, resources, and workshops to ensure customers mature their operations and meet their strategic goals.
- Monitoring Customer Health and Managing Risk: Monitor customer health using metrics like product usage and support interactions, identify at-risk accounts early, and implement strategies to mitigate churn risks, addressing potential risks proactively to ensure long-term customer success.
- Proactively Managing Customer Relationships: Act as the primary contact for assigned accounts, developing trust-based relationships, conducting regular progress check-ins, and developing strategic account plans.
- Regularly Distilling Product Feedback: Establish structured processes for gathering and reporting customer feedback to the product team, involving regular synchronization meetings or forums to inform product development priorities.
- Developing and Executing Playbooks and Customer Success Plans: Develop and execute tailored customer success plans outlining key goals and milestones, and create proactive playbooks for retention and growth, addressing common challenges and opportunities.
- Leading Quarterly Business Reviews (QBRs): Organize and lead QBRs to demonstrate value delivered, review performance metrics, align with customer priorities, and explore deeper collaboration opportunities.
- Driving Renewals and Expansions: Manage the renewal process by driving customer satisfaction and value realization, and identify expansion opportunities by uncovering new use cases and features.
- Developing Customer Advocacy: Manage customer advocacy through case studies, references, testimonials, and a customer advisory board to enhance market presence and gather strategic insights.
- Facilitating Cross-Functional Collaboration: Work closely with sales, professional services, and product teams to ensure smooth transitions, address technical needs, and prioritize customer feedback on the product roadmap.
- Managing Escalations: Act as the primary contact for escalations, coordinate resolutions with support and engineering, and maintain communication with customers during critical incidents.

Our ideal Customer Success Manager will have:
- 4+ years of experience in a customer-facing role, ideally in customer success, account management, onboarding/implementation or similar roles within a B2B technology company with a track record of top performance.
- Strong technical proficiency (ideally a former software engineer), with the ability to understand complex software systems and concepts as well as effectively use and guide customers on usage of the Antithesis platform.
- Strong understanding of software development, QA, and DevOps practices.
- Demonstrated expertise in customer account growth, including identifying new buyers and successfully navigating and growing commercial relationships.
- Excellent communication, relationship-building, and problem-solving skills.
- Ability to influence without direct authority and hold cross-functional teams accountable to a timeline.
- Diplomacy, tact, and poise under pressure when working through customer issues and escalations.
- Expertise in change management, specifically in adopting new technologies and integrating them into business workflows.
- Ability to travel up to 25% of the time.

Preferred Qualifications:
- Bachelor’s degree in Computer Science or a related technical field.
- Experience with enterprise B2B SaaS platforms, with a strong preference for experience in developer tools or similar technical products.
- Certified Customer Success Manager (CCSM) or similar qualifications. Customer Success Manager Technical Customer Success Manager Antithesisfoods food-production Vienna Virginia

This role involves building strong customer relationships, guiding onboarding, monitoring customer health, and facilitating renewals and expansions. It requires technical proficiency, excellent communication skills, and travel up to 25%.

Find Your Dream Remote Job

Filters

Visa Sponsorship