Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. We’re looking for a Security GRC Analyst to help support and advance Intercom’s Security Governance, Risk, and Compliance initiatives. This role is based in our Dublin office on St. Stephen’s Green, which is home to our Information Security team. You’ll partner closely with leaders and teams across Engineering, People, Legal, Finance, and the wider business, and will report directly to our Director of Information Security. Responsibilities include developing, enhancing, and operationalising security and privacy policies, monitoring security controls, driving security assurance strategies, maintaining the security risk register, and improving operational efficiency through process and technical solutions. Ideal candidates will have experience building relationships with stakeholders, cloud security practices (preferably AWS), knowledge of security frameworks (ISO/IEC 27001, SOC 2, HIPAA, NIST), high integrity, sound judgment, strong communication skills, and a high degree of autonomy. Bonus skills include experience in SaaS environments and fast-paced organizations. Intercom offers competitive salary and equity, lunch, snacks, regular reviews, pension with match, health and dental insurance, flexible PTO, parental leave, Cycle-to-Work scheme, standard MacBooks or Windows devices, and a hybrid working policy. Intercom values diversity and is committed to equal employment opportunity.

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Senior Product Manager, Vault CRM Campaign Manager, is a critical position responsible for understanding global Marketing Automation commercial landscape. You will be responsible for defining and communicating the roadmap to internal and external customers, while working closely with the engineering team to bring your vision to life, as you jointly develop a world class solution. In this role, you will have the opportunity to work with a team of life sciences industry and technology A-players, who, together, are bringing the next generation of commercial solutions to the life sciences industry. The ideal candidate blends traditional inbound product management skills, in depth understanding of life sciences business processes, technology and challenges as well as a passion for solving complex design problems with elegant, inventive solutions. What You'll Do: - Drive strategic direction of Veeva’s new Commercial solutions, building a new, better CRM on the Vault Platform that includes Campaign Manager - Define product priorities and roadmap by collecting and synthesizing input from customers, partners, executives, market owners, sales, services, and engineering - Be the voice of the customer and work collaboratively with product development teams to design and deliver product capabilities that meet customer/market requirements - Evangelize products and become the subject matter expert for internal audiences, external customers, and market facing communications - Collaborate with other departments (e.g. UX, engineering, QA, operations, etc.) to manage resources, timelines, and conflicts - Ultimately you are responsible for creating features that are built, delivered with quality, and delight customers Requirements: - 5+ years of product management experience in the Marketing Automation software industry - Experience in researching and understanding customer and market requirements to develop short and long term product roadmaps and plans - Experience developing configurable enterprise SaaS solutions in an agile environment - Experience writing detailed user stories and managing a feature backlog - Track record of effectively collaborating with engineering/QA to define, design, and deliver product - Ability to understand and communicate architectural requirements, preferences, and limitations - Experience interacting with customers, development, and consulting teams, both local and remote - Ability to work independently in a fast-paced environment, with little direct supervision - Strong communication skills: written, verbal, and formal presentation - A strong sense of professional ethics Nice to Have: - Experience with commercial aspects of the Life Sciences industry, including Inside Sales or Field Sales or Field Medical teams and their respective processes - Prior work in software development, or computer science degree Perks & Benefits: - Medical, dental, vision, and basic life insurance - PTO and company-paid holidays - Retirement programs - 1% charitable giving program Compensation: - Base pay: $100,000 - $200,000 CAD - The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Actual salaries may vary depending on experience and location. The position may also be eligible for other compensation such as variable bonus and stock bonus. Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.